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Our biggest takeaway from SXSW 2023? Brand fandom is driving the transformation of marketing. And marketers can’t move fast enough to maximize the potential of community engagement to drive long-term loyalty. Here are our top three learnings from the fandom conversation in Austin this year. 

FANDOM and COMMUNITY

Throughout 2023, we’ve been talking about the convergence of “community, content, and commerce”. At SXSW, the first C in that clause was on full display as brands built physical communities to connect attendees to their favorite brand elements. Take Roku City; introduced as a dynamic screensaver in 2017, it drives Twitter mentions once every 12 minutes. Roku finally created the city in real life in Austin in partnership with Best Buy, driving attendees through a whimsical entertainment and commerce metropolis.  

In Austin, Reddit loomed as the unspoken champion of consumer communities; in a cheeky session, the brand acknowledged that while ChatGPT and its peers are quickly transforming the internet, they won’t usurp community information any time soon. ” “Where do you think they get their answers from?” quipped Reddit’s COO.  

So What? Community is an accelerant for brand fandom. Tap into your consumers’ key communities, or otherwise deliver it via your product and services, and you have a long-term platform of ambassadors.

FANDOM and IMMERSIVE EXPERIENCES

Brands traded talk of the metaverse for discussion of “immersive experiences” at SXSW this year. They’re excited what’s possible with personalization in immersive marketing; as well as how brands can use shared moments of interactivity between consumers to build fandom. 

Marketers should tap into a toolbox spanning V.R., AR, and interactive activations to build brand ecosystems that empower consumers to customize their interactions with the brand — while being part of a larger community of passionate fans. And don’t discount the power of A.I. to aid here; for example, new features from our partners at Infinite Reality, unveiled at SXSW, make shopping and viewing interactions in the Metaverse more intuitive and personalized for participants.  

So What? Shared Experiences + Personal Touches = Fuel for Fandom-Driving Experiences

FANDOM and PROBLEM SOLVING

Brands are in problem-solving mode, bending tech and media to tackle sustainability, hunger, disease, and socioeconomic ails. For brands like Dexcom, which brought a dynamic panel featuring Nick Jonas to life at SXSW with our colleagues at Allison+Partners on the lived experiences of patients with diabetes, becoming a trusted source of safety and support for a consumer set can drive dividends for years to come. Dexcom’s emphasis on improving access and affordability and its marketing efforts at the Super Bowl over recent years allow it to make inroads with massive addressable consumer sets, with 1 in 5 Americans being diagnosed with diabetes. 

Consumers reward brands that show a penchant for problem-solving; in our research on brand fandom, consumers ranked innovation as the top driver of fandom, followed by the brand’s ability to create a sense of belonging.  

So What? Fandom isn’t all about creating exciting stunts – sometimes it’s about cracking the code on the maximum value your brand can offer to consumers. 

The Power of Brand Fandom

Fan culture is what elevates a brand into relevance, power, and popularity. 

Our research shows that the value of brand fandom extends beyond the traditional metrics of loyalty and relevance. It creates a fan ecosystem where everyone benefits – brands become core to a consumer’s identity, and fans show up with deep commitment and a desire to advocate for the brand. 

Download National Research Group’s report for five things you need to know about brand fandom. 

 

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By: Brandon Dixon, Director, Communications 

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The success of “Black Panther: Wakanda Forever” at the end-of-2022 box office sparked a question at Stagwell: “When is Black Futures Month?” Brands flocked to the marketing table for the Black Panther sequel, and for good reason: in a 2020 study from National Research Group 52% of Black Americans selected the original film as the “best example of representation and inclusion” in American entertainment. But, marketers still rely too much on Black History Month as the main chance to elevate Black stories.

The success of “Wakanda Forever” shows we should focus on Black futures, not just history, in our marketing efforts. As brands and entertainment converge, how can we drive complex representation for Black consumers and tap into growth opportunities? 

Multi-Dimensional Blackness 

Despite an increase in Black characters and stories in mainstream media, authentic and complex representation is still lacking. 91% of Black Americans still see negative stereotypes as a top pain point. Brands can challenge these narratives through speculative storytelling and Afrofuturism, offering new contexts for Black characters. 

Investing in sci-fi, fantasy, or superhero genres can be a potential goldmine for brands. The 2020 National Research Group study shows Black Americans praised “Black Panther” and “Black Lightning” as the best examples of authentic Black representation in American media. These two shows showcase the potential growth in futuristic, fantastical genres that bring Blackness to the masses. The study also found that 77% of American consumers and 85% of Black Americans find Black content in a futuristic setting appealing. 

Future-Forward Creativity  

Brand creativity that only mines the past for visions of Blackness may dwell on traumatic storylines. Joy exists in the past, but clumsy brand storytelling often leads to the platforming of the same recurring stories about Black oppression. If brands can build Future narratives in concert with Black creatives and think expansively about the potential forms Blackness might take in the future, we’ll see more stories of Black joy and transcendence enter the mainstream.

Potential for Transformation

Ninety-one percent of consumers are confident in the ability of media to influence society, per the 2020 National Research Group study cited above. As brands blur the line between Hollywood and Madison Avenue with branded entertainment, future-leaning visions are the way forward to connect meaningfully with Black consumers.

Let’s use Black Futures Month to challenge our brands to think about what’s next.  

What kind of Black Future can your brand imagine, and help create? 

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By: Mark Penn 

Originally Published on: Barron’s

About the author: Mark Penn is chairman and CEO of Stagwell, a technology-based global marketing services firm.

Technology’s Wild West era is coming to an end. For decades, American policy has been hands-off technology to let it grow and innovate. On the eve of the dawn of artificial intelligence and the metaverse, the bad taste consumers have of social media and its divisiveness suggests that more aggressive regulation is just around the corner.

The recent round of layoffs won’t do much to staunch consumers’ fears that technology is enabling the possibility of a surveillance state. Their concerns will accelerate movement on tech privacy, censorship, anticompetitiveness, and national security legislation in the U.S. and abroad in 2023.

Half of consumers in America fear that technology will undermine their personal freedoms over the next decade, and 70% worry that tech will give more power to big corporations. The younger generations are particularly suspicious of Big Tech. Elon Musk gave some journalists access to Twitter’s records after he bought the social company. The reports they produced, known as the Twitter Files, were a damning revelation that government officials were pulling the strings behind the curtain and that the tech companies were willingly obedient much of the time.

In a recent Harvard-Harris Poll, 70% of voters now support a national law to prevent corporate censorship. The saving grace for the tech industry may be that many Democrats believe that they have been benefiting from the censorship and will oppose such a law, not understanding that what goes around comes around. They will regret blocking this legislation when they believe that they are the ones being censored. I expect this to be a significant issue in the 2024 campaign.

If Big Brother colluding with Big Tech keeps consumers up at night, the thought of TikTok being a Trojan horse for Chinese influence and spying is catnip for Congress seeking to look tough on China. Before the close of the year, leaders let loose a rash of state-based restrictions on the use of the platform by government officials. The House banned its members and staff from downloading the app. TikTok has dozens of trends working against it: Democrats and Republicans are largely aligned on the need to curb China’s influence, the Biden administration’s negotiations with TikTok have stalled, and difficult news continues to leak that employees at TikTok have misused the app, most recently to spy on journalists. The company has said it doesn’t share data with Beijing, and it fired staff members that it said were involved in the spying incident.

Voters might be less invested in the diplomatic implications of a TikTok ban than your senator, but rest assured that if the government enacts an outright ban, consumers will be up in arms. TikTok is the fastest-growing social-media platform in the U.S. and has been taking ad-market share from its legacy competitors. Expect a compromise that allows TikTok to operate but puts restrictions on how it can use and distribute information.

Beyond the U.S., data-privacy regulations will mature in 2023, meaning that global businesses will face more severe restrictions as they do business across borders. Countries have moved to enact data-privacy regulations since the implementation of the European Union’s General Data Protection Regulation in 2018, and now more than 100 have rules in place, according to Forrester. By 2024, an estimated 75% of the world’s population will be covered under modern privacy regulations.

The good news is that businesses have tracked the “will they, won’t they” drama around Google’s plan to phase out user-tracking “cookies” long enough that they’ve found solutions to replace the tool—and have adjusted data-privacy standards. But a more bullish Federal Trade Commission, with a renewed focus on “harmful commercial surveillance and lax data security,” will mean that it isn’t time to rest on laurels. It’s unlikely that the U.S. will get a national standard like the proposed American Data Privacy Protection Act. But expect the FTC to oppose virtually any merger-and-acquisition activities in tech, even if the government loses its cases.

The impulse isn’t uniquely American. The EU is also taking anticompetitive action against tech giants with the adoption of the Digital Markets Act, which aims to curb the market power of dominant digital companies. We have yet to see alignment on comparable federal efforts in the U.S. but the FTC’s recent intervention into Microsoft’s Activision deal hints at more to come. The FTC will take on Google, too, for alleged anticompetitive practices, in September.

Big Tech remains a critical engine of economic opportunity and innovation. But once it began carrying news and political speech, the industry crossed a line that put it in politicians’ crosshairs. This eroded their traditionally loyal Republican free-market supporters as the Democrats were moving further to the left, taking on a more anti–big business flavor. The combination of these trends just may result in the first major year of regulation of the industry.

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By: Rafe Needleman, SVP, Technology Content, Allison+Partners

 

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Artificial Intelligence will change your job — not in five years, not next year, but now. If you’re not 100% convinced, spend some time experimenting with ChatGPT, the conversational chatbot released into open beta by OpenAI in November 2022. ChatGPT is the first free and easytouse chat product based on the groundbreaking GPT 3 Large Language Model (LLM). 

The product is a web-based chat system you can have a real conversation with. It is uncanny how well it constructs text output based on almost any input. It can answer questions, generate what appear to be original ideas and hold a decent conversation on any topic. It can also create plausible technical documentation, such as computer code and macros, and food recipes.  

If you haven’t already tried it, you should. This technology will have a huge impact on communications, marketing and advertising. It will change your job, as much as the introduction of the internet did.   

For many people, ChatGPT provides the first glimpse into what this type of AI will do for us in the future. It is both amazing and terrifying. And the revolution starts today.  

Here’s what to know to get started: 

1. You can use ChatGPT today to improve your productivity.

ChatGPT a great collaborator for generating ideas and outlines. Experiencing writer’s block? Ask ChatGPT to help get you going. Try “Outline an article about…” for starters.  

ChatGPT is also good at getting you up to speed on new topics (Try, “Explain Kubernetes”) and summarizing meetings and complex stories: Type, “Give me the bullet points for this:” and then paste in text from a transcript or story. It can even write Excel macros and more advanced computer code. As part of your existing workflow, ChatGPT can be a great starting point. But keep in mind it can’t (yet) replace all your human skills. Keep reading for why.  

2. ChatGPT lies.

ChatGPT is designed to create text that fits a linguistic model. While it is often useful and accurate, it does frequently make stuff up out of nowhere. In some instances, it gets facts completely wrong (ChatGPT seems to be convinced Russia has sent several bears into space, for example; it hasn’t!). Even if it has the correct information in its enormous corpus of knowledge, that doesn’t mean it understands it, and its output can sound completely plausible while being far off target. It’s also critical to remember ChatGPT was trained in 2021. It knows nothing about the world after that.  

Simply put, you can’t trust ChatGPT for accuracy. Always verify what it gives you. 

3. The field is evolving fast, and you need policies.

If you’re going to use this technology, it’s important to lay out clear guidelines as to how. For example, if you use ChatGPT to write an article for a client, does that need to be disclosed? How about if you use it to prepare social media copy? Let’s say you ask it to write a blog post optimized for a particular audience or SEO. Or maybe you just use it to get an article outline started. Is that something you need to tell stakeholders? 

Communications companies have already caught flack for using generative AI to create content. Publications like CNET have used ChatGPT to write articles for months, The Associated Press has incorporated some kind of AI since 2015, and even The Washington Post employed it to help write for the 2020 Presidential Election. They are all still working out how to use it and how they should publicly disclose its use for written articles.  

You must work out how you incorporate the technology into your day-to-day work in a responsible way.  Make it clear how your teams should and shouldn’t use the tool, knowing its limitations and pitfalls. And make sure you communicate this to partners and customers.  

4. Meet the “AI Native”

The capability of AI to generate original and useful creative work at scale will prove to be one of the foundational technologies of the 21st century. It will change how we live, work, learn and even think. The children born into this world will be “AI natives” and will understand the world of ideas in a different way from their parents. We can hope this technology will mostly be used to advance the way we learn and think, just as calculators changed our relationship with math. But we simply do not know yet how the developing brain will react to this type of machine intelligence. 

One thing we do need to look out for, though, is a growing digital divide exacerbated by this technology. AI is not cheap to create or run, and some populations may just not have access to it, potentially putting them at an economic disadvantage. It will be a global challenge to create a responsible framework for the distribution of this tech. 

5. Generative AI will impact your job, but it won’t kill it.

The software’s ability to create useful customized content is staggering and fundamental. It will certainly change how you work, as well as the nature of creative work at all levels and in every industry, worldwide.   

However, no matter how useful (or damaging) this technology becomes, AI will always lack imagination, vision and compassion. Adapting to this new technology will not be easy, it is still only a tool, and we can use it to reinforce our best, most human qualities. It will still need you – your humanity, your personality, your perspective and your soul.   

Be ready to change, adapt and embrace this new technology as another tool in your box of tricks. 

Those who ignore the power of AI in communications will fall behind a skills curve. It’s something we’ve already embraced at A+P as one of the many tools we use. And we help clients navigate how to make the most out of this amazing technology. Keep following this blog and our social media feeds on LinkedIn, Twitter, and Facebook as we continue our series on the power of AI.

Disclosure: This story was written by a human.

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As we look to the future of marketing, one thing is certain: Artificial Intelligence (A.I.) will play a major role in shaping the industry. From generative A.I. revolutionizing the way we approach creativity to predictive A.I. providing unprecedented insights and analytics, the potential of A.I. in marketing is vast and exciting.  

But what exactly does the next decade hold for this rapidly evolving field? We asked some of the top minds across Stagwell, including leaders from the Stagwell Marketing Cloud, PRophet, Code and Theory, Colle McVoy, Yamamoto, Concentric Health Experience, and Vitro, to share their predictions and insights on the future of A.I. in marketing.  

A.I. Won’t Eat the World – But it Will Give Consumers Time and Brands Opportunity

Mansoor Basha, Chief Technology Officer, Stagwell Marketing Cloud

“AI and ML are at the forefront of driving digital transformation across industries and will undoubtedly continue to do so. In a 2011 op-ed, Marc Andreessen observed an environment in which software was increasingly becoming king, famously stating that ‘software is eating the world.’ His observation came about a decade after the peak of the 1990s dot-com bubble as companies like Facebook and Skype were booming. Looking to the next decade, I believe that AI and ML will be eating the world, changing the way we work, live, and interact with brands. 

I predict that as AI technology changes everything around us—with things like driverless cars and more efficient, sustainable systems—consumers will have more time on their hands. This will give brands the opportunity to leverage more pointed channels to reach audiences that have more free time to participate. AI will find brands’ ideal audiences and reach consumers in the right place at the right time, especially as AR and VR go mainstream. 

And as the hype around ChatGPT and generative AI simmers down, marketing teams will become more comfortable adopting a wide range of AI tools that help them build powerful workflows that drive innovation, aid in decision making, and create new business models. ChatGPT will be an entry point for many marketing teams as they look for relevant ways to use new technologies in their day-to-day work.”
 

Enhance, Not Replace

Aaron Kwittken, Founder and CEO, PRophet

“Generative AI, while not perfect, is the needle that pierced the veil of doubt and fear amongst marketers when it comes to adopting AI technology. The current limitations are only encumbered by the lack of data needed to make it more performative. 

When paired with the right inputs, this technology will make marketers more efficient by enabling them to create base content faster and better, freeing them up for higher value tasks like editing and strategy deployment. In addition to content creation for press releases, social posts, pitches, marketing collateral, blogs, and more, I see this technology as a huge aid when it comes to legal and compliance issues, especially when working with third parties like influencers and celebrity spokespeople.

Make no mistake, though, the downsides will need to be managed. 

Generative AI may reduce the need for junior staff; could be used as an accelerant to create and spread mis and disinformation; and could make professionals more complacent, less creative, and more transactional. This is where it will be on marketers to get creative about how they use this tool to enhance their current activities, not replace them.” 

The Key Word with A.I.? Enablement

Dan Gardner, Code and Theory Co-Founder and Executive Chairman

“At the moment, where we will see AI transformation is in how we conduct business. While traditional creative shops may be focused on stunts and activations, I believe the key word here is ‘enablement,’ and how the technology allows businesses to do what they haven’t been able to do before.

Where the technology is built into systems that yield long-term results. What this looks like exactly, we still do not know for certain, but I do know that technology at its best is when it has the power to drive meaningful change in people’s lives.” 

Watch Out for A.I.’s “WordPress” Era

Yamamoto Digital Team

In the end it’s not the technology that sells, it’s the story it tells.”  

Welcome to AI as shiny new toy, with machine learning, natural language processing and open access combining to create a sandbox for early adopters. Expect showy, public activations (e.g. Ryan Reynolds reading an AI-generated script for Mint Mobile) as well as backstage experimentation. We marketers will find it hard to pass on an instant first draft of everything we do.  

Then AI enters its WordPress phase. Smaller players will benefit from “good enough” templates that auto-generate content. Meanwhile experts will game AI’s limitations to circumvent the inevitable commoditization.  

There are also threats. To brand safety. To copyright laws. To beliefs about creativity. We’ll have hard conversations about everything from unconscious bias to criminal misuse. Then, in ten years, full impact. We imagine a golden age of hyper-targeted, account-based marketing. We also predict AI depreciating the value of individual assets a la Napster killing the compact disc. Expect real people to respond with bespoke, humanistic, artisan campaigns.   

Finally, a confession. That tasty quote at the top? ChatGPT wrote it. The prompt: Crystalize the future of AI in the haunted, optimistic voice of Don Draper. How’d we do?  

“Make it More Human” 

Ben Majoy, Creative Director, Observatory

We’re in the industry of threading the needle of perfection, constantly trying to find new ways to get as close as possible to what sometimes feels like an impossible vision. Artificial Intelligence is now creating a superficial answer to that question, but we’ll soon see that creating something narratively resonant means a lot more than a “vision” coming to life.

In the same way that a perfect cheeseburger just doesn’t taste as good as a sloppy one (or any other curated vs. bespoke experience example you want to use), we’re going to see that no matter how accurate the A.I. responds to our prompt, it will never FEEL as good as the human-made. There’s humanity in what we do.

Until Artificial Intelligence can replicate nostalgia, trauma, and emotions like seeing someone you haven’t seen in ten years and picking up right where you left off, we will also feel like something is missing. We’re about to enter the era of “make it more human,” taking the place of the “I’ll know it when I see it” feedback loop.

Sturgeon’s Law

Tom Sullivan, CEO, Vitro

RESPONSE TO YOUR PROMPT, FROM CHAT GPT (195 words) 

AI is already revolutionizing marketing…and this continue over the next decade. A big step will be through the use of machine learning algorithms to analyze consumer data and make more targeted, personalized recommendations. This will likely include personalized email campaigns, targeted social media ads, and customized product recommendations on e-commerce sites.

Or course…there are chatbots and virtual assistants. These tools allow companies to interact with customers in real-time, providing immediate support and assistance. They will also be able to handle routine tasks, freeing up human customer service reps to handle more complex inquiries. As time marches on these will continue to get better (and seem even more human). 

AI will also have a major impact on content marketing, as machine learning algorithms will be able to analyze consumer data and create more effective content. This could include personalized blog posts, videos, and other types of content that are more likely to engage and convert consumers. 

Overall, the use of AI in marketing is likely to increase efficiency, reduce costs, and improve the customer experience. Whilst there may be some initial disruptions as companies adopt these new technologies, the long-term benefits are likely to be significant. 

RESPONSE TO YOUR PROMPT, FROM TOM (195 words) 

See above. It’s so generative. It’s Sturgeon’s Law (90% of everything is crap). My guess is…AI will generate at least 50% of marketing assets/thinking. It’ll probably all be pretty smart…pretty good. But when it gets to emotional storytelling, powerful creative…it’ll be just like people, generating a lot of “crap”. AI is digital. Digital is binary. Zeroes and Ones. Blacks and whites. Much of creativity comes from the muted tones, the instincts and intuitions…the random brain synapses that live in the grays. I’ve spent a lot of time playing with AI in several arts (music, writing, imagery). Some of it really interesting, and maybe even gives bits of inspiration…but so much of it is just a mashup of elements we’ve seen before. Usually…you can tell AI was the ghost in the machine, right away.  

These are relatively early days, and they are super exciting…but here are three watchouts that come to mind:  racial biases and presenting incorrect information as true fact. And…look at the “open” in Open AI. It seems to be claiming that everything is open source. So I wonder; will I will end up being a windfall for intellectual property attorneys? Time will tell.   

The InkWell is Half Full for Copywriters

 

John Neerland, VP, Group Creative Director, Colle McVoy

Over the past month, ChatGPT has hit the world, the industry and advertising copywriters in particular, like a ton of virtual bricks.  

The reaction from writers I’ve talked to has ranged from cautious pessimism to downright dread. Gallows humor abounds. One writer quipped that it might finally be time to get HVAC certified.  

But I’m choosing, for now, to see the inkwell as half full. Just like Photoshop didn’t eliminate art directors and designers, ChatGPT won’t make copywriters obsolete.   

Out of the gate, ChatGPT is only as good as the inputs it receives. And even then, ask it to write headlines for a specific product or brand and you get a list that feels more like 50s newspaper retail ads than the One Show.   

So, if it isn’t pumping out pencil-worthy lines just yet, how can copywriters harness ChatGPT (and not be trampled by it)? Some initial ways include using it to get over blank page syndrome, getting unstuck from one idea or approach, exploring new tones and styles, making copy more search friendly and speeding up the more mundane writing tasks to free up time for more interesting ones.   

Over the next decade, my hope is that copywriters find ways to leverage AI not only as a technological aid to make their work easier and more efficient, but a tool to help make their ideas bigger and their writing better than they’ve ever imagined. Or maybe that’s just what the bots want us to believe. 

A Foundational 21st Century Development

 

Allison+Partners Digital team

Generative AI is about to change our world.  The capability of AI to generate original and useful creative work at scale is both amazing and terrifying, yet it will be one of the foundational technologies of the 21st century.  There’s no question it will change how we – as communicators and consumers – live, work, learn and even think.   

Tools like ChatGPT make it easier to quickly create targeted content, both written and visual. What’s more, it will help expedite what was once a very manual (and tedious) process by customizing and personalizing content for journalists, analysts and customers. In turn, there’s every chance that many of these pitches will be received by AIs with subsequent stories likely written by them as well. (In fact, some already are – controversially.)

Yes, AI may help everyone create content, just like calculators and spreadsheets help us generate numbers. But AI cannot imagine. It cannot bring years of client experience and strategy to the table. And it cannot replace passion, empathy or excitement for our clients and their offerings. AI is just one tool, plain and simple. We can and should use it to reinforce our best, most human qualities in the many years ahead. However, it will still need you – your humanity, your personality, your perspective and your soul.  

—-

This piece is part of Stagwell’s Marketing Frontiers content series on Artificial Intelligence. Visit this page to view other perspectives and work from Stagwell’s global teams on A.I.

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Technology is reshaping sports and sports marketing just as much as the players — from loyalty NFT plays to stadium-sized augmented reality experiences. We met with brand leaders on the ground at CES 2023 from the Los Angeles Rams, Minnesota Twins, and Samsung among others to talk about the emerging tech driving innovation and sponsorship opportunities across their properties. Catch their insights below and visit YouTube to see all of our CES 2023 Content Studio interviews with top brand and business leaders on the innovation agenda for the year ahead. 

 Alexis Williams, Chief Brand Officer, NA and Fotoulla Damaskos, EVP, Strategy and Innovation, National Research Group

LA Rams on Stadium-Sized Augmented Reality Experimentation

Los Angeles Rams Chief Commercial Officer Jennifer Prince

The Rams made history this Christmas with the world’s largest augmented reality snowball fight, presented in SoFi Stadium during the Rams-Raiders game. For the Rams, it’s all about innovation on an off the field – and how brand and technology partners can reinforce their exploration of new consumer experiences. Hear from Rams Chief Commercial Officer Jennifer Prince about how the team fuels its larger-than-life fan experiences. 

Minnesota Twins on Moving Baseball into the 21st Century 

Minnesota Twins Sr. Director, Brand Experience and Innovation, Chris Iles 

A baseball team with an innovation accelerator? Yep. The Minnesota Twins want to bring always-on experimentation to the stadium, to help bring baseball into the 21st century. Hear from Chris Iles on the Twins’ mission to be the most innovative team in sport – and their experiments in AR, embodied audio, and spatial computing. 

Samsung On Powering Big-Screen Excitement for Sports Fans 

Samsung SVP and GM Harry Patz 

The Infinity Screen in SoFi Stadium is a behemoth 70,000 sq. foot digital display powered by Samsung – and just one of an array of dazzling digital out-of-home experiences Samsung helps support across sporting properties. Hear from Samsung’s Harry Patz about how advancements in screens are re-shaping in-stadium entertainment. 

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As over 100,000 people descended on Las Vegas for CES this year, Stagwell is bringing you access to some of the senior-most business leaders across marketing, electronics, food and drink, luxury, media, sports, tourism and more through our Content Studio on the convention floor. Watch some of our favorite segments from Reddit, Qualcomm, Warner Music Group, Zappos, and Axios to learn about the technology that will impact the next chapter of marketing – and what wowed top brand leaders on the convention floor. 

Reddit VP, Business Development on The Power of Community  

Reddit’s Timo Pelz joined Stagwell Chief Brand and Communications Officer Beth Sidhu to talk about insights from Reddit’s massive Future Tellers study pulling insights from Reddit’ 100K+ active communities, which unveiled on the convention floor at CES.  

Qualcomm CMO Don McGuire on How AI Will Transform Cars into Spaceships  

In the CES tech alphabet, the “A’s” have it – Qualcomm CMO Don McGuire and Stagwell Chairman and CEO Mark Penn are bullish that artificial intelligence and augmented reality are the tech to bet on in 2023. Watch their interview with Chief Growth Officer, North America, Robyn Freye. 

Zappos CMO Ginny McCormick on Moving Beyond Demographics  

“Age is just a number.” And, by Zappos CMO Ginny McCormick’s estimate, a number marketers are relying on too heavily to drive consumer segmentation. Catch her interview with Stagwell President, Global Solutions, Julia Hammond on the demographics, metrics, and buzzwords marketers need to ditch in 2023.  

Warner Music Group’s Maria Weaver on “The Three C’S”  

Connecting content, commerce, and community experiences is Warner Music Group President Maria Weaver’s big priority for 2023. Watch her interview with Stagwell Chief Brand Officer, North America, Alexis Williams to learn why you need to invest in the “three c’s”  

Mark Penn and Axios’ Sara Fischer on Where Marketing and Tech Meet Politics 

Tech is about to have a political year – but all is not bad for the digital economy, Stagwell’s CEO Mark Penn tells Axios reporter Sara Fischer in this clip from the Stagwell Content Studio at CES 2023. Catch their interview for insights on the streaming market, data regulation, and whether the U.S. will pursue a TikTok ban in 2023.  

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“We have the technology!” Now: what will your brand do with it?  With CES 2023 in the rearview mirror, we’re looking to see how technology can provide outsized business results for CMOs while helping their brands transform society for good. The devices on the CES floor this year proved we’ll only see more convergence between marketing and tech transformation in the years to come.

Here’s what CES suggests about the year ahead for brand leaders: 

‘COME TOGETHER’ ISN’T JUST A BEATLES SONG – IT’S THE MISSION FOR BRAND ECOSYSTEM IN 2023 

More technology exists than ever before to ensure every digital touchpoint your consumer encounters conveys a consistent and authentic brand experience. Now it’s on CMOs and CTOs to collaborate closer than ever before, unleashing true connected brand experiences at scale. Wearable technology and ever-more-immersive entertainment experiences are opportunities to get this right – but challenges for brands who haven’t yet asked themselves: have you set a plan for unifying online and offline brand, marketing, product, and customer experiences? 

2023 IS THE YEAR FOR AI, BUT DON’T OVERDO IT

AI is the tech darling of 2023, and for good reason. We’ve quickly seen it evolve from basic communication and assistance on tasks to understanding your routine, predicting your behavior, and getting you a C+ on your English paper. OpenAI and other lay-consumer-friendly tools will power an AI-knowledge revolution in 2023. But while AI is great for providing creative activation energy and can get you 85% of the way there, the last 15% requires the near-impossible-to-duplicate human element.

Brands and agencies will need to responsibly blend talent + technology together in 2023 to make AI an effective addition to the marketing tech stack. 

‘COMMUNITY’ IS WHAT CONTENT WAS FOR BRANDS A DECADE AGO

From Stagwell’s own experiments in shared augmented reality, to new social platforms that let friends share content and buy and sell NFT art, brand experiences are starting to hinge on the ability to connect consumers to one another. Community is the new driver of commerce; look out for more brands using technology as a platform to create engaging, 3D and 360 marketing experience for more than one consumer. 

Live from the Stagwell Content Studio @ CES 2023

Stagwell’s Content Studio returned at CES, delivering behind-the-scenes interviews with C-Suite execs at the world’s most ambitious brands on the trends and transformations they’re tracking at CES.  

In this episode, Wells Enterprises Chief Commercial Officer Santhi Ramesh talks data anonymity, immersive experiences, and using robotics to drive automation with Stagwell President, Global Solutions, Julia Hammond.

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Headed to CES 2023? Before you board for Vegas, get smart with our top predictions for the technology and trends that will dominate the show and impact marketing transformation for the upcoming year. Stagwell will be on the ground sharing our vision for transforming marketing through impactful technology. Reach out if you’d like to connect.

ADS HERE, DATA EVERYWHERE

Expect every piece of consumer technology that debuts this year to (eventually) double as a marketing or media platform. Devices will continue to get smarter – and better at data collection. And new AR/VR layers will only multiply the potential ways for brands to show up in consumers’ lives. 

Watch This Space: Plug into Thursday’s C-Space Keynote with Delta, Netflix, Instacart, Epic Games, and more: Building Connection & Community in a Non-Stop World.”

Get Smart on Impact: Every Company is Now a Digital Marketing Company – Whether it Wants to Be Or Not 

GENERATIVE A.I. IS THE DARLING OF THE SHOW 

Expect every piece of consumer technology that debuts this year to (eventually) double as a marketing or media platform. Devices will continue to get smarter – and better at data collection. And new AR/VR layers will only multiply the potential ways for brands to show up in consumers’ lives. 

Watch This Space: Plug into Thursday’s C-Space Keynote with Delta, Netflix, Instacart, Epic Games, and more: Building Connection & Community in a Non-Stop World.”

Get Smart on Impact: Every Company is Now a Digital Marketing Company – Whether it Wants to Be Or Not 

EXITING OUR “TECH AS ENTERTAINMENT” ERA

Expect every piece of consumer technology that debuts this year to (eventually) double as a marketing or media platform. Devices will continue to get smarter – and better at data collection. And new AR/VR layers will only multiply the potential ways for brands to show up in consumers’ lives. 

Watch This Space: Plug into Thursday’s C-Space Keynote with Delta, Netflix, Instacart, Epic Games, and more: Building Connection & Community in a Non-Stop World.”

Get Smart on Impact: Every Company is Now a Digital Marketing Company – Whether it Wants to Be Or Not 

🤖 Category Transformations

We’re watching these sessions for vertical-transforming announcements at CES. Check back with us in a week for our POVs on their news:

Coming Soon: CES Content Studio

As thousands descend on Las Vegas for CES, Stagwell’s Content Studio returns to deliver behind-the-scenes interviews with business leaders across electronics, food and drink, luxury goods, media, sports, tourism and more. Hear from them on the trends and transformations they’re tracking at CES. Follow our LinkedIn and YouTube to keep up with the series as it publishes during CES.

 Reach out at ces2023@stagwellglobal.com if you are an executive that would like an interview.

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By

By: Aaron Kwittken, Founder and CEO,
PRophet

Originally Released on
CommsPro

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From the recent boom of AI-generated art, blockchain, NFTs and the metaverse to the rapid expansion of applied technology across all industries, AI and related technologies has emerged from the fringes of tech and science fiction movies to the mainstream right before our eyes. 

In public relations, we’re also seeing the rapid adoption of tech platforms. Billion dollar valuations and interest from VCs and PE firms are being fueled by a seemingly voracious appetite for PR tech that improves performance using data, not just our guts. Communications professionals have always been looking for ways to work more efficiently (and effectively) and AI is now becoming a valuable asset in the pursuit of that goal. More and more, AI is being tapped to improve earned media campaigns, one-off projects and pitches of all kinds. 

But as the market for AI tools grows, so do questions around ethics, specifically data privacy. In a recent survey, created in partnership between PRophet and The Harris Poll, we found that data privacy is a key concern for 84% of PR professionals, yet the overall understanding of the information stored by PR tech platforms is low. 

When PR professionals upload their pitches onto a third-party software platform, they’re also handing over a heap of valuable data, often times material non-public information that needs to remain confidential. Content like media lists, pitches and press releases live on these full-suite platforms with little knowledge or understanding of its long-term life span. This transaction may not seem too compromising in the moment, but behind the scenes, some platforms could be data-mining or cross-contaminating the content. 

But it’s not just those platforms that benefit — it can also be rival agencies and brands. When platforms store your data, the “insights” can be used in a number of ways, including shared externally with unauthorized third-parties. The nature of our work in PR is often sensitive, particularly when planning for major corporate news announcements, which demands complete faith in the platforms our teams leverage to prepare for such work. In the same PRophet/Harris Poll survey, 90% of PR professionals said it’s important that all data related to the pitch process belong to and stay with their organization. Long gone are the days of the “Bacons” telephone books listing media contacts and rolodexes (look it up) that sit on our desks. As our industry — and our world — continues to grow its reliance on tech, we also become further susceptible to all of its risks and dangers. When clients entrust PR pros to keep the contents of their announcements and media outreach confidential, both parties are forced to rely on the strength of the platform’s security. 

The threat on data security is exacerbated by the lack of regulation in the space. Considering the novelty of AI in our industry — it can still be likened to the Wild West — there’s little to no generally agreed-upon guidelines or codes of conduct in place, opening up the door for companies’ proprietary data to be leveraged by platform providers, fellow competitors, or worse, cybercriminals. 

Until more concrete regulations are established, these substantial risks pose the threat of damaged reputation — both for our clients, and for our industry as a whole. So it’s critical that you ask your technology partner the following questions:

  1. What information security (infosec) protocols are in force? Can you please share your documentation with us?
  2. Do you store my data? Where and for how long?
  3. How are you ensuring that my data can’t be compromised by bad actors?

Despite the growing pains we are seeing at the moment as the tech is further integrated into our work, AI truly holds the potential to revolutionize the PR industry for the better — when utilized properly, of course. As more PR tech platforms emphasize ethics and acknowledge the importance of data privacy, the unique relationship between tech and PR will grow even stronger.

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