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Mark Penn

FEATURING

Welcome to Hitting the Mark – a critical analysis of developments at the intersection of business, marketing, and politics meant for the modern C-Suite. For our inaugural edition, I tackle the issue keeping leaders awake at night: Russia’s war against Ukraine. Brand leaders: did you ever anticipate you’d be drafted into a war? Well, you have. And here are some thoughts on what to do.

Over two months into Russia’s brazen assault on Ukraine, brands are the newest foot soldiers in the economic warfare the U.S. is waging to isolate Putin and his regime from the rest of the world. The United States has decided it is too dangerous to confront Putin directly, instead electing to levy crushing economic sanctions on the country and encourage U.S. business leaders to do the same. Should U.S. corporations participate in this economic warfare against the Russian people? So far, the answer is a clear yes. Typically, involvement in political issues splits a company’s consumers; in contrast, this move appears to be bringing consumers together.

Unprecedented Consensus on Brand Withdrawal

Per a recent survey by HarrisX into voters’ perceptions on the ongoing Ukraine conflict, about 80% of voters believe all American companies should stop doing business with and in Russia. That holds across two key segments we polled for: tech companies and fast-food companies. Further, 90% of American voters agree that Putin has committed war crimes for his role in the invasion of Ukraine.

Of course, this decision is easy for companies who have little or no operations in Russia. It is more difficult for those companies that have made a major investment in the country. They may have thousands of employees, stores, and other investments. What will happen to those assets? Will they have an opportunity to re-open operations if peace is achieved? These are difficult questions given the larger ramifications those decisions have.

Given the illegal and immoral actions of Putin’s unrestricted shelling of innocent civilians, an overwhelming number of well-known brands have either pulled out of Russia or suspended operations there. Morality surely swayed many; Anonymous, the hacker group, also threatened cyber-attacks against companies that did not withdraw. In the U.S., the sentiment is so strongly in favor of Ukraine and against Russia that any company remaining in the region is likely to draw significant consumer and media disapproval. Watch Nestle closely: the brand took a middle ground, announcing it would continue to sell baby food and products while pulling out of more indulgent lines like KitKat, and are donating any profits to the Ukraine relief cause.

Tech in Hot Water

Tech companies are as likely to be banned by Russia as they are to ban operations in Russia. Tech companies have generally focused on US internal political battles and yet carried the accounts of the Ayatollah Khomeini of Iran on an unfiltered basis. RT, a U.S.-based news operation that really was a Russia propaganda front, operated online here for years without interruption. By continuing to operate, tech companies argue they are serving as a communications channel into Russia. At the same time, they could be vehicles for the spread of Russia propaganda. As of now:

• Facebook is banned in Russia while Goggle continues to operate there in limited fashion.
• Google News has been banned though it appears search is still operating. Google advertising has been shut down voluntarily.
• YouTube is operating but they have prevented the Russian military from posting videos of “liberation” on the site and so is under threat of being banned by Russia.

Business software companies like Salesforce, Slack, Dell, Microsoft and IBM stopped selling to new customers while supporting old ones for now. Many had policies of not doing business with the Russian military in any event. Perhaps the single most significant help from tech companies for Ukraine is the deployment of Starlink satellites by Elon Musk. These provide an uncuttable lifeline to the Ukrainian people and government to stay connected and communicate to the outside world.

Et Tu, Vodka?

Then there are the companies – especially vodka companies – that have for years traded on the idea they were Russian in origin, now communicating with consumers that they were really American or European after all. This is some careful marketing legerdemain.

Companies will not be able to right every wrong, and as a matter of policy we have encouraged companies to operate in areas like China as part of showing other cultures how democracy, and economic freedom work together. There is now far less belief that by working with rogue regimes, we can change them; 3 In 5 Americans in the latest HarrisX poll now reject that strategy and believe we are better off disengaging.

When President Bill Clinton addressed the conflict in Kosovo, a non-NATO country, in a speech that I helped work on, he argued stopping the atrocities against civilians there was an imperative because 1) it was morally right and 2) it was within our capacity to fix. The situation in Russia is similar as there is no real moral issue or debate – this is clearly naked and unjustified aggression on a scale we have not seen since World War II. American companies should feel confident that pulling out of their Russian operations will by and large not hurt their American operations. This is both the right thing to do and what is within our capacity as business leaders to do.

Have thoughts about the Russia-Ukraine war, brands’ responsibilities in it, or corporate purpose? Email me at mark.penn@stagwellglobal.com.

March 11-20 2022
Austin, TX

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Robyn Freye

Stagwell is the challenger network built to transform marketing, deliver excellence for the world’s most ambitious brands by connecting culture-moving creativity with leading-edge technology. That’s why Stagwell loves SXSW, which is all about the intersection of technology, innovation and culture – a great fit for a global company committed to transforming marketing, content, and experiences.

Here’s a roundup of Stagwell showed up at SXSW, what we learned, and what it means for marketers:

The 5 Things You Missed at SXSW 

From NFTs and the evolving Web3 landscape to the transformative power of digital audio, Stagwell’s experts share the top five trends and brand takeaways from SXSW 2022.

Get Smart with Matt Maher

Stagwell contributor Matt Maher provided “Get Smart” videos throughout the week, making sure those watching from home didn’t miss a single thing, and that those on the ground could keep up with the hours of programming SXSW put forward this year.

Matt brought his experience as a marketing and technology expert to bear, sifting through the flash to determine which of the new trends and technology have staying power – and how marketers should be parcing them to make the most of every platform.

MATT’S KEY SXSW 2022 TAKEAWAYS:

1. THIS WAS NFT’S YEAR AT SXSW but most brands haven’t fully connected the dots to turn NFTs into a sustainable, relevant, brand-building moment. Look to the Doodle x Shopify activation for the most successful implementation.
2. CONTENT CREATION ISNT A NUMBERS GAME ANYMORE – from gaming to Instagram, it’s more important to have a dedicating following of 10k than an apathetic community of a million.
3. THE METAVERSE CONVERSATION IS MORPHING from enthusiasm to skepticism as it runs against ongoing tech debates – data, privacy and the psychological impact on users over time. We havent’ written it off yet, but brands have some big decisions to make before jumping in.

Matt walks us thorugh all this in more in his Get Smart series from the festival, check them our below and on the Stagwell @ SXSW YouTube playlist. 

Stagwell’s on the Ground Recap with Nick Fuller

Why brave the Austin heat (or cold, as it was this year) when you have digital transformation expert Nick Fuller, Managing Partner of Digital Transformation at Stagwell, on the ground to make sense of it all for you? He’s our sherpa for all things technology x marketing, and his takeaways from a weekend on the ground show a bias towards first-mover advantage when it comes to all things Web3. There is also a new interpretation of the age old question of authenticity – whether its in creator partnerships or buy-in on new tech platforms, there’s a huge upside for brands who are operating with a clear vision of their message and where they fit in the market.

Read Nick’s full article here.

Driving the Future of Marketing with Stagwell

Marketing moves fast – and we’re ahead of the curve. On Monday March 14, Stagwell held an invite-only event at Circuit of the Americas, the US’ first and only purpose-built F1 track, to give this industry’s saviest competitors a once-in-a-lifetime experience.

The day started with a panel featuring Bennett Richardson, President of Protocol, Gayle Troberman, CMO of iHeart Media and Sally Shin, Chief Strategy Officer at UnitedMasters, discussing the future of audio marketing. They touched on core themes unearthed by Stagwell’s March Marketing Frontier on the Future of Audio, including the power fo audio and a connective device and the untapped potential of audio as an avenue for first-party data collection. 

The group then broke up to make some noise themselves, rotating through a half-day racing school taught by the legendary Skip Barber Racing School. In no time, our marketing pros became driving pros, learning the fundementals for open-wheel race car driving from Skip Barber instructors who among them boasted half a dozen top-place finishes in racing classes across the board. It was an unforgettable day, and a reminder of why pushing the limits and moving quick can transformt he way you see a problem – and see the world.

For realtime insights, follow us on LinkedIn

A roundup of Stagwell’s work at Super Bowl 2022:

• Captain Morgan
• Cenex
• CUE Health
• Expedia
• Groupon
• Likemeat
• Got Milk?
• NFL
• Polestar
• Quest Oculus for Meta
• Tillamook
• Vroom

Stagwell’s agencies are transforming marketing – on one of the most captive fields for national marketing, the Super Bowl. Several of our agencies are showing up at the Big Game this year: Anomaly for Meta, Vroom and Expedia; 72andSunny for the NFL; Forsman & Bodenfors for Polestar; and more. Off the TV screen, our agencies are innovating with omnichannel efforts that tap into the fever and fandom of the big game to drive powerful consumer moments for their brand partners.

We believe that there’s a new definition of success for advertisers at the Super Bowl, and it’s driven by digital transformation and changing consumer expectations around brands and experiences. Stagwell is leading the charge in supporting brands as they navigate this new dynamic – explore Stagwell’s presence at The Game, both traditional and less so, below.

But before you dive in:

• How Digital Marketing is Changing the Big Game Playbook
• We Asked Stagwell’s Global Leaders: Does the Super Bowl Matter?

Captain Morgan x Anomaly

Captain Morgan’s high-tech punch bowl syncs with real-time game data to keep fans in the loop, even when they’re getting a refill.

Meet the Super Bowl snack table addition you never knew you needed: the Captain Morgan Super Bowl Punch Bowl. Anomaly worked with the Captain Morgan team to bring to life the bowl, featuring stadium-inspired lights and sound, Bluetooth speakers, subwoofers and LED graphic equalizers that sync with real-time game data to create an immersive brand experience.

Plus, don’t miss it’s apperance on Jimmy Fallon.

Cenex x Colle McVoy

Colle McVoy created a new campaign for Cenex that celebrates the quirky, charming and often humorous moments of connection that people experience at their local convenience stores. The campaign shows how its 1,500 locations in 19 states power communities while helping to connect people. It’s the next evolution of the brand’s successful Powered Locally platform and includes six :15 spots, two debuting in a few weeks during Super Bowl 56 in 20 Midwest regional markets.

Crosstown Rivals (premiering 2/13/22) 

Local Entertainment (premiering 2/13/22) 

CUE Health x Doner

Like COVID itself, at home testing company CUE is quick to adapt, putting together a spot in just eight days with Doner. Voiced by Gal Gadot, the ad positions the smart at home testing technology in conversation with a family’s other smart home devices – just another addition to the growing suite of at technologies that keep us safe, run more efficiently, and provide peace of mind. And while COVID is top of mind now, CUE promises that they’re just getting started.

How COVID Testing Brand CUE Put Together a Super Bowl Ad in 8 Days (AdAge)

Expedia x Anomaly

Ewan McGregor gives a convincing plug for the power of experiences over ‘stuff’

As the travel industry looks to continue to gain footing and recover from COVID-drivel losses, Expedia is leading the pack in its commitment to the Big Game with a spot created by Anomaly. With an emphasis on experiences over things, the spot aims to redefine the relationship between the platform and its customers, while challenging the expectations that travelers may have for Expedia and its sister brand, Vrbo.

‘Ewan McGregor and Expedia have Teamed Up to Give Away Free ‘Trips’ on Super Bowl Sunday’ (Forbes)

‘Why the 2022 Super Bowl Makes Sense for Brands’ (AdAge)

‘Can Super Bowl Ads Make Expedia Group the Nike of Travel?’ (AdWeek)

Groupon x Allison+Partners

Gronk is getting out of town… and opening his hope to one lucky winner for the experience  of the lifetime.

Allison+Partners led PR for Groupon’s “Party Like a Player” Super Bowl sweepstakes campaign featuring Rob Gronkowski that underscored the brand’s positioning as the go-to experience marketplace. The team secured coverage in USA Today, TMZ Sports, ABC Audio, Travel + Leisure and many more resulting in 3.7B impressions (and counting) in its first week. 

LikeMeat x 72andSunny

LikeMeat is celebrating the Big Game with a TikTok scavenger hunt, created by 72andSunny and Blue Hour Studios. To promote its plant-based Chick’n Wings product launch, LikeMeat has invited TikTok users to hunt for digital clues that crack a secret code. Those who unlock the code have a chance to win two free tickets to the Super Bowl as well as other LikeMeat-branded prizes.  It’s yet another example of brands going digital-first for the big day, eschewing traditional spots for lower-budget, higher impact activations to connect with their audiences.

Why a plant-based food company started the first TikTok scavenger hunt featuring Gronk just in time for the Super Bowl (Digiday)

Got Milk? x GALE

The milk industry is making a statement at this year’s Super Bowl – that what you’re seeing on the field is not the whole picture. Their spot, airing on the NFL Network and created by GALE, is an inclusive look at the power of women in sport, even (and especially) where they aren’t expected. Featuring women from across the Women’s Football Alliance, the tagline “Football is Football” encourages a broader look at the game and the powerful changemakers behind it.

NFL x 72andSunny

After topping the USA Today Ad Meter last year, 72andSunny + NFL are returning to the screens this year just before halftime with another spot that aims to capture the magic, legacy and power of the game. Featuring cutting edge puppetry and CGI technology from experts at Swaybox, the ad features legendary NFL talent in unexpected places and spaces – bringing the game right into viewers homes. Get ready to bring down the house.

‘NFL Super Bowl LVI Commercial || Behind The Scenes Film‘ (YouTube)

”They Will Be Blown Away’: NFL’s Next Step in  ‘Future-Proofing’ Audience Begins with a Super Bowl Ad’ (USA Today)

‘Behind the NFL’s Super Bowl Ad Plans, Which Include Puppetry and CGI’ (AdAge)

Polestar x Forsman & Bodenfors

In it’s first Super Bowl ad, Polestar, the high-end EV company with roots in Sweden, joined a spate of automakers – with a very different approach. The minimalist 30-second spot, executed by F&B, places a focus on what it doesn’t have – gimmicks, punchlines, scandals and distractions. It’s all about the future, driven by electric.

‘Swedish EV Startup Polestar Makes Super Bowl Debut with a “No Cliche” Approach’ (Ad Age)

Quest Oculus for Meta x Anomaly

In it’s first Super Bowl as the newly-rebranded Meta, Oculus Quest is doubling down on the metaverse, with a clear message to the audience – the metaverse is already here, and we’re waiting for you. The full spot, created by Anomaly and premiered on Good Morning America on Feb. 10, shows a metaverse in full swing – including a very-real post-game concert that will be headlined by the Foo Fighters. Its giving people a reason to visit the virtual reality world Meta is building – and pulling viewers into the future they are creating.

‘Inside Meta’s Super Bowl Commercial for the Metaverse’ (AdAge)

‘Meta’s Super Bowl Commerical Depicts Old Brand’s New Life in the Metaverse’ (AdAge)

Tillamook x 72andSunny

72andSunny created a shoppable, digital only music video, Chedderbration to mark National Cheddar Day coinciding with the Super Bowl. The multimedium campaign includes limited edition merch, unique cheddar-based recipes, and coupons accessible only through the Cheddarbration homepage.

Vroom x Anomaly

Vroom’s Super Bowl 2022 commercial sings the praises of a reliable broker – literally

Anomaly makes a return Super Bowl appearance with Vroom, the online car retailer who is literally singing the praises of having a reliable dealer on your side during the car selling process.  The 30 second spot again features high-tempo choreography from celebrity choreograper Mandy Moore.

‘Vroom Releases Super Bowl 56 Ad ‘Flake: The Musical” (AdAge)

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FEATURING

Marketing Frontiers is a new series from Stagwell exploring the methods, mediums, and messes modern marketers will grapple with over the next decade as they chart transformation in the discipline. This February, Stagwell is exploring NFTs.

NFTS are an opportunity brands shouldn’t pass on. 

Two strategies are driving value: incentivizing real-world action with NFTs, and using them to build loyal long-term consumer segments. 

In the old days, marketing companies incentivized consumers with free toasters. Today, they give you an NFT, a digital good that may be even more useful. It’s easy to confuse the NFT craze with other emerging new technologies but they stand apart as offering several unique areas of potential value. First, they provide individually usable coupons or discounts that can be tracked; Second, they offer permanent digital copies of paper goods; and third, they offer collectible opportunities that could soar in value,

Brands want to experiment with NFTs but are struggling to determine whether it’s a fad or an effective long-term brand strategy. They must balance wanting to be first movers on exciting new tech that is racking up serious investment while pursuing virtual items as ways to connect digital and in-person experiences. But barriers make this investment difficult, including the expensiveness inherent in producing some types of NFTs, the wild fluctuation in selling prices, and the knowledge gap among consumers who are confused or otherwise skeptical about the technology.

While it’ll be a while before we can gauge the long-term impact of the NFT activations in the market now, it’s clear from early experiments that two styles of NFT activations are proving successful: those that connect digital incentives to real-world action, and those that help build long-term, loyal consumer segments for brands – either within or beyond their usual consumer base. Sports marketers and luxury fashion brands are leading the charge on effective NFT adoption.

Incentivizing and Rewarding Real-World Action: Sports Brands

This Super Bowl, the NFL and Ticketmaster are partnering to provide in-person spectators free NFTS that commemorate their tickets and serve as digital keepsakes, giving an added boon to die-hard fans for their commitment to filling stadiums and solving for consumers who want a souvenir from the experience but are prone to losing ticket stubs. In addition to the free, wide-cast NFTs, a set of limited-edition tokens will be released to commemorate past Super Bowls hosted in the city of Los Angeles.

Giving consumers something meaningful for attending in-person events that taps into fandoms, hometown loyalty, and the desire to remember exciting experiences is one avenue of common-sense NFT adoption. These are not the flashy, expensive digital art being auctioned the NFT world is known for, but affordable, scaled and tied directly to an activity that fans have already shown engagement with: collecting stubs. These efforts teach a simple lesson about how to forge new paths with emerging technology: don’t reinvent the wheel; look for ways NFTs enhance or supplement existing real-world action.

A screenshot of the N.F.L.’s Virtual Marketplace for NFTs and other collectibles. 

Building Loyal Long-Term Consumer Segments: Luxury Fashion and Apparel Brands 

NFL/Ticketmaster’s effort doubles as a window into how NFTs are tapping into supercharged fan bases to build long-term, loyal consumer segments. Beyond sports, luxury fashion brands use NFTs to engage up-and-coming, nascent consumer segments and prime them for long-term engagement. Louis Vuitton rolled out an adventure game commemorating its founder’s 200th anniversary birthday, featuring a selection of hidden NFTs and a set of ultimate prizes tied to exclusive, real-world offerings. And this year, NYFW goes virtual – presented by Decentraland, the popular Metaverse destination. Decentraland will host a digital component to NYFW that includes runway shows and immersive experiences, branded NFT collections, and other collectibles and digital tokens. These efforts engage a younger set of consumers who may not yet have the disposable income for luxury material purchases in real-life but are attracted to the exclusiveness of the brand and excited for the digital follow-through.

We think NFT’s are too important an opportunity for today’s brands to take a pass on. We believe every brand needs to play in the space in coming years and integrate NFTs into their campaigns. Fans want digital assets of their favorite players; traceable coupons make great targeted assets to enhance customer experience; and everyone loves to collect something that could be valuable.

Sign up to receive more insights from Stagwell and follow us on LinkedIn to stay abreast of news, work, and perspectives from our global network.

Originally released on

CONTACT

John Gerzema

FEATURING

A study conducted on behalf of Protocol by the Harris Poll found that while most U.S. adults have not used augmented reality or virtual reality technology, a notable portion are interested in trying AR and VR. The study also found younger U.S. adults were more familiar with the metaverse than older U.S. adults, and that Americans are unsure about the future of the metaverse’s regulation. 

While most U.S. adults have not used AR or VR tech, many are still interested in adopting the technology. Early adopters of AR and VR tech skew younger.  

Three quarters (72%) of U.S. adults have not used any augmented reality technology. 

Currently, 16% of U.S. adults have not heard of AR technology. Part of this may be due to current product hesitancy or disinterest: only a quarter (25%) of U.S. adults have no interest in using AR technology. On the other hand, younger adults are more willing to embrace AR, especially Millennials. One in three (32%) Millennials currently uses AR technology (compared to 23% of Gen Z, 14% of Gen X, 6% of Baby Boomers). 

Although more hesitant, other “young” generations are also open to AR. 38% of Gen Z and 38% of Gen X have not used AR technology, but say they are interested in doing so.

Two-thirds (68%) of U.S. adults have not used any virtual reality technology. 

Currently, 12% of U.S. adults have not heard of VR technology. Hesitancy and disinterest in VR is similar to AR. Again, just a quarter (26%) are not at all interested in trying VR. Youth interest is also higher for VR. Three in five (61%) Gen Zers and 45% of Millennials have used VR technology at least once (compared to just 31% of Gen X and 10% of Boomers). 

Users of AR and VR technology have had enjoyable experiences with some of the more common products. The most used VR and AR technologies are: 

VR headsets (e.g., Oculus, HTC Vive) (61% used; of those, 88% had a positive experience)

Mobile VR apps (33% used; of those, 66% had a positive experience) 

AR social media tools (31% used; of those, 81% had a positive experience) 

VR motion controllers (e.g., standard hand controllers, wands, wheels) (30% used; of those, 77% had a positive experience) 

Unsurprisingly, younger people are more familiar with the metaverse than their older counterparts. Younger people also say more often that the metaverse will enrich their lives. 

Two in three (62%) U.S. adults said they were not familiar with the concept of the metaverse before taking this survey.

That said, younger generations are more familiar with the metaverse. 55% of Gen Z and 60% of Millennials are at least somewhat familiar with the concept of the metaverse (compared to just 35% of Gen Xers and 17% of Boomers).

Regardless of familiarity levels, even after reading a description defining the metaverse, 52% of U.S. adults feel overwhelmed by the concept. Similar to other new technologies – most notably NFTs – such sentiment reveals a population that needs a seemingly complex and abstract topic to become more simplified and relatable in order for adults to embrace it.

Four in ten (37%) U.S. adults agree that the metaverse would be more fun than real life, and 38% agree that the metaverse would make their life better. 

These numbers climb for Millennials. 53% agree that the metaverse would be more fun than real life, and 51% agree that the metaverse would make their lives better. These numbers also climb for people who were familiar with the metaverse before taking this survey. 54% agree that the metaverse would be more fun than real life, and 61% agree that the metaverse would make their life better. 

U.S. adults are unsure about the future regulation of the metaverse. That said, a noteworthy share agrees that no one company should own all of the metaverse. 

Overall, three in ten (27%) U.S. adults are not at all sure what group should regulate the metaverse, and another one in ten (9%) do not think the metaverse should be regulated. However, the vast majority of those previously familiar with the metaverse before taking this survey have an opinion of who should regulate the industry (92%).

Compared to just 19% of all U.S. adults, 28% of people who were familiar with the metaverse before taking this survey think metaverse and technology industry leaders should regulate the metaverse. 

Those familiar with the metaverse say more often that regulation should be in the hands of users themselves. Compared to 14% of all U.S. adults, 21% of people who are familiar with the metaverse think metaverse users should be in charge of regulation. Across awareness levels, the U.S. government (11% all adults) and independent oversight committees (14%) were less popular regulatory options.

Despite controversy around the expanding power of big tech firms, only one in three U.S. adults (37%) say the metaverse should not be owned by any one company. Perhaps surprisingly, even fewer of those familiar with the metaverse before this survey feel this way (19%). 

However, 63% of U.S. adults can see one company owning the metaverse. When asked who that one company would be, the top choices were Google (13%), Amazon (12%), Meta (11%), and Apple (10%).

For people previously familiar with the metaverse, the top choices shuffled slightly with Meta (17%) in the top spot followed by Google (16%), Amazon (15%), and Apple (13%). This could indicate a branding win for Meta among metaverse users and potential users.

The following companies had little support for ownership of the metaverse from U.S. adults:

Microsoft (7%)

Roblox (1%)

Snap Inc. (0%)

The Sandbox (0%)

Microsoft (7%)

For less established brands or brands that target younger audiences, a lack of overall brand awareness likely played a role in their lower position. 

Methodology:

This survey was conducted online by The Harris Poll on behalf of Protocol during January 14-18, 2022, among 1,060 U.S. adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. Figures for age, sex, race/ethnicity, education, region, and household income were weighted where necessary to bring them into line with their actual proportions in the U.S. population. Propensity score weighting was used to adjust for respondents’ propensity to be online. For more information, please contact Madelyn Franz or Andrew Laningham.

Download the full data tables here.

CONTACT

Mark Penn

FEATURING

Marketing Frontiers is a new series from Stagwell exploring the methods, mediums, and messes modern marketers will grapple with over the next decade as they chart transformation in the discipline. This January, Stagwell is exploring the new frontiers of Augmented Reality.

Event-based AR can help marketers attract audiences at scale for new forms of shared, blended, and branded experiences.

We tend to envision AR as a means of distraction but there is transformative power in combining the physical and the augmented for highly immersive, interactive experiences.

AR at live sporting events can help create persistent, relevant, and shared experiences that will engage casual fans while enhancing the experience for sports fanatics.

Augmented reality has transformed from a bespectacled fad to an emergent marketing frontier for modern brands in recent years. Still, there is still much work to be done to create AR audiences at scale, attracting the masses.

Why is it hard to scale AR? Because – to date – AR has focused on the individual. We believe that the transformational power of AR is in creating experiences that bring people together around a common place and purpose. Purely functional applications like seeing how a piece of furniture might fit into your home are useful but do little to attract the mass consumer audience AR needs to go mainstream.

What if instead we focus our AR experimentation on augmenting shared experiences like sporting events, in stadiums with captive audiences that are naturally some of the most enthusiastic consumer bases in the world? As sports leagues adapted to the pandemic, marketers learned consumers hunger for more dynamic engagement with their favorite teams and players. They want to get closer to the action, closer to the players, and bond with one another over experiences they’ll remember for a lifetime.

Let’s use AR to get there. We believe sports brands have a strong opportunity to power more immersive and meaningful experiences with the next frontier of augmented reality: event-based AR.

The promise of event-based AR is to bring content to context, providing for more immersive and meaningful experiences connected to the events and people around us. AR can fuel moments of catharsis for the consumer, creating powerful emotional connections to brands, stadiums, and other key fan and player locations.

We already know sports fandom is a lifelong affiliation. Augmented reality can help brands extend that fever into a new dimension, offering interaction, socialization and new forms of connection

ARound helps venues and retailers create augmented reality experiences for live events, bringing audiences together at scale where they can play, interact, and socialize in completely new and exciting ways.

‘Mario Party But With 30,000 People’

Sports marketers can use augmented reality to power stronger consumer experiences with fun, relevant, and shared brand moments.

Building Fun Moments

Every Thanksgiving, one relative is bound to recount an infamous fly-ball he caught from the seats at a baseball game growing up. And even the least sports-engaged Bostonian becomes a model hometown fan when the Patriots are due for more Super Bowl wizardry. Sports marketers know best that the memories fans make at sporting events are some of the most persistent experiences they’ll have in their lives.

So why not use AR to bring more of those experiences to a wider swath of fans?

Everyone might not be able to carry a flyball away with them as a lifelong souvenir, but every fan can experience moments that will turn into memories. With AR, fans in seats with lackluster angles can be brought into the action while players personalities can become larger than life, creating memorable moments that will dominate social media. Adding more experiential touchpoints via AR can make a standard Sunday game fodder for “remember when!” stories for years to come.

Serving Relevant Content

Using AR to add context to content can help brands further engage consumers on location, arming them with an agile new tool for building the compelling experiences that drive value. With event-based AR integrations, brands can adapt flexible content based on everything from proximity to the main stage to the affiliations of fans.  Advertising in-game can be tailored, too, to reflect first-party inputs like a consumer’s favorite sports team, hometown, and more. Ultimately, the tech will serve as a powerful way to recapture and convert attention otherwise lost to consumers’ mobile browsing habits during live events.

Keeping fans engaged before, during, and after the game with personalized content enables a myriad of brand integrations. With just baseline first-party data input by users about team fandom, hometown, favorite players and preferences for merchandise, a whole universe of addressable AR content opens up, activated through their mobile devices.

Creating Shared Social Experiences

Let’s be honest: while fans may be physically captive, of a sort, at in-person sporting events, it’s another game to capture and keep their attention. At the same time, sports is inherently social – something that positions it well to beat the AR trap of failing to scale by being mired in individual experiences. Leveraging AR to extend shared moments through every part of the game will help build closer connections between teams, players, and their fans, bringing talent on the field to life in multi-sensory, bigger-than-life arenas. 

Layering gamified content, player stats and optional replays in AR during games can keep fans focused on and interacting with the field. Brands might stoke team rivalries with interactive competitions during games, with fans’ actions contributing to an aggregate team score. At the end of a game, fans from the winning team might get virtual collectibles or NFTs that build up to larger prizes with more and more engagement at AR-enabled locations, ultimately winning season passes or exclusive IRL merchandise. During intermissions, fans could open their phones to participate in competitions like tug of war fueled by the in-app engagement of 30,000 people, with rival team mascots scaled as AR avatars on the field. You can even imagine beloved mascots like The Phillie Phanatic or Mr. Met swarming the field with AR-doubles for intermission shows that extend beyond the physical to engage fans throughout the entire stadium, not just close to the field.

While our focus is ostensibly on AR moments connected to physical locations and powered by mobile, it’s not hard to see how marketers can activate AR-integrated apps or hardware to plug at-home fans into live sports.

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Beth Sidhu

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This week marked the National Retail Federation’s 2022 conference, the premiere summit of the world’s largest retailers. Stagwell was listening in, as well as talking with lead retail experts and practitioners from brands like Johnson & Johnson, AERIN, Bayer, Snap, and more.   

So what do marketers need to know? We recap the top five trends and takeaways to emerge from the week below.

If you’d like to learn more, email Beth Sidhu. Interested in more retail insights?  Click here for our retail report card and please sign up for more insights here.  

1. Blended Retail Experience is Here to Stay  

The pandemic accelerated a new template for the shopper journey that sees consumers move frequently across brick-and-mortar and digital touchpoints. Consumers want to shop, browse, and discover on their own terms, using the full range of devices, delivery mechanisms, and in-store ecosystems available to them. Expect retail to continue to trend towards convenience – defined on the consumer’s terms – that is supported by digital layers that add function, streamline experiences, or collapse multiple aspects of the purchasing funnel. Marketers need to invest in seamless handoffs between touchpoints urgently.  

2. Safety Will Keep Driving In-Store Shopping Behavior  

With variants extending the pandemic for who-knows-how long, health and safety will continue to be top of mind for consumers. Telegraphing your brand’s investment into COVID-19 protocols without veering into the realm of pandemic theater/fearmongering is one way brands can remain in favor with today’s consumers. Marketers should ensure their messaging around safety connects with reality for employees, as the employee-as-brand-ambassador trend popularized by big box retailers like Walmart continues.  

3. If Your Commerce Isn’t Connected, What Are You Doing?  

Enduring supply chain disruptions will put additional pressure on retail shops to adapt technology and digital tools to further connect their enterprises. To keep apace with customer expectations for faster delivery and order fulfilment, brands need to adapt sophisticated inventory tracking and real-time retail dashboards, as well as look to further synchronize marketing and sales activities.  

4. Social Commerce Gets a Lift From Live Streaming   

Live commerce – a staple abroad but gaining traction across the U.S. – will mainstream in 2022 as brands need to bridge consumers’ platform and content experiences with their shopping habits. The models abound, from the 24-hour shopping livestreams that drive billions in sales during China’s major retail holiday, Double 11, to more curated influencer streams that tap into micro and nano influencers to tell the stories behind products in more authentic ways. This engagement renaissance will be powered by integrated payment portals, QR codes picture-in-picture digital displays, and other technology enabling a seamless step-through discovery to purchase.  

5. Retail Cautiously Experiments with the “M” Word  

In the absence of the technology infrastructure to support the much-buzzed about Metaverse, retailers are experimenting with what’s available now – mixed reality tools — to power exciting new experiences that tie the physical world to the digital world. Live events and retail supported by augmented reality can power more engaging shared experiences for consumers, while virtual tokens, avatar outfits, and other digital tokens can extend a brand’s product suite into this burgeoning new dimension of the web.   

FEATURING

As we reflect on the marketing implications of CES 2022, Web 3.0 is by far the most impactful development that showed up across industries, technologies and capabilities. While in some ways it may be another victim of CES’ shiny veneer versus reality, there are components that are impossible to ignore – namely, the influx of and investment in the metaverse and NFTs.

Stagwell is one of the first movers when it comes to helping brands activate in this nacent space, having supported the launch of MilkPeP’s activation in the Roblox metaverse. On Thursday, January 6, Stagwell convened a lunch and learn, moderated by Axios’ Sara Fischer, to discuss the tactical and theoretical challenges and opportinities presented by Web 3.0. Here are our top 5 takeaways from the conversation: 

1. COVID WAS A CATALYST, bringing the metaverse into the real world 
2. BRANDS WILL PLAY A KEY ROLE IN BUILDING TRUST with these technologies and platforms
3. NOT EVERY BRAND SHOULD BE IN THE METAVERSE, and not every metaverse is created equal
4. METAVERSE + IRL should be a seamless experience
5. NFTS are here to stay

Web 3.0 is a nuanced topic, and one that is the opposite of a one-size-fits-all approach. Depending on brand, product, buyer demographic and existing marketing activity, the metaverse and NFTs can fill a very important role (which may be… no role at all. More on that later). Learn more about what it means for brands, creative and the future of the online/offline world.

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1. COVID was a catalyst, bringing the metaverse into the real world

The metaverse would have come eventually (in fact it’s already been here…hello, gaming community!), but the pandemic undoubtedly accelerated the timeline. With the majority of the world going digital, tech companies were pushed to develop products, tools and software that allowed us to do so much more from a virtual setting, exposing a more urgent demand for expanded virtual experiences and capabilities from brands.

2. Brands will play a key role in building trust with these technologies and platforms 

 3. Not every brand should be in the metaverse, and not every metaverse is created equal

4. Metaverse + IRL should be a seamless experience

 5. NFTs are here to stay

By

Stagwell Insights

CES 2022 is in the rearview mirror. The technologies that debuted this year will bring accelerated innovation and transform the way consumers get and share information, engage with brands, and experience culture for years to come.

This year, Stagwell hosted a series of virtual floor tours featuring expert commentary on the trends we expect will transform marketing in 2022 and the implications for marketers. Below, we share our top four takeaways: 

More Screens, in More Places, More Often (Doing Different Things):  

• The trend: Television is evolving from a purely entertainment-focused device to a multi-faceted video display, enabling a sprawling universe of entertainment, lifestyle, home décor, news & information, and communication possibilities supported by the assistance of your favorite AI and voice-enabled tech.  
• The implications: More screens, in more places, more often means more media placement channels for brands, greatly expanding the array of consumer distribution touchpoints available. The way content is displayed isn’t the only thing changing; the nature of content itself will adapt to streaming-era behaviors that can more seamlessly connect content to commerce-driving actions via things like QR codes. Perhaps unexpectedly, the TV console in 2022 may find new life as a portal for discovery, addressable content marketing, and a rich source of first-party data.  

The Creator Economy is Here – For Everyone:  

• The trend: Tools for video creators continue to evolve, giving both the quality and bells and whistles of strong video content that were once reserved for professionals. At the same time, brands are experimenting with ways to give consumers creative control over branded products and services, seen in products like the L’Oreal Colorsonic which allows consumers to make their own custom lipstick.   
• The implications: 2022 will be the year technology and brands converge to empower everyone to be a creator of products, not just content. For brands with an imperative to scale compelling across increasingly niche consumer segments, marketing activations that empower the average consumers to use brand assets, products, or other associated content will be a powerful tool for awareness and top-of-funnel marketing.  

Problem-Solving Tech: 

• The trend: Technology is shifting to focus on the key economic and social challenges that were illuminated by the pandemic, such as food sustainability and labor and supply chain shortages. We saw a heavy emphasis on artificial intelligence and robotics as a tool for tackling these complex challenges of human scale, exemplified in products like John Deere’s fully autonomous tractor or the tradeshow-wide trend towards Electric Vehicles. 
• The implications: Brands will have new opportunities to scale the best practices enabled by problem-solving tech, which can unlock exciting new business models, product offerings, and service capabilities. At the same time, renewed corporate interest in the environmental and social footprints of businesses will add pressure for CMOs to ensure marketing communications and operations address their businesses’ impact. 

Scaling In-House Marketing:  

• The trend: The tech on display in the C Space for marketers underscores the need for a toolbox of scalable, DIY-marketing tools for in-house teams, who are increasingly present at major brands. At CES this year, Stagwell showcased the Stagwell Marketing Cloud, our suite of solutions supporting business transformation for in-house marketers, arrayed across real-time business intelligence, AI-powered comms tech, AR for events, and end-to-end influencer marketing management.
• The implications: With over 77% of organizations now having some form of in-house agency, expect investment in tools & services to support in-house marketing creation and execution to continue. Specifically, brands will be on the hunt for solutions that enable them to unify first-party data, create content at scale, and drive efficiency through their operations via automation.    

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To dive deeper into the technology on display at CES 2022, stream a recording of Stagwell’s Virtual Floor Tours here, and reach out to beth.sidhu@stagwellglobal.com if you have questions.   

Originally released on

FEATURING

NEW YORK, Dec. 16, 2021 /PRNewswire/ — Stagwell Inc. (NASDAQ: STGW), the challenger network built to transform marketing, today announced its programming and events at CES 2022, including the formal launch of the Stagwell Marketing Cloud. Stagwell’s presence includes a range of activations aimed at decoding what the technologies debuting at CES mean for marketers, brands and consumers, including:

• Stagwell Marketing Cloud Exhibit: The Stagwell Marketing Cloud is debuting at CES via a booth featuring four SaaS products powered by AI, ML and AR. The SMC is a suite of technology products and services that support in-house marketing transformation for modern businesses. Visit booth #CS-10 in the C-Space at Aria.
• Live and Virtual Floor Tours: Led by Stagwell executives from across disciplines and leading technologist Jeff Minsky, Stagwell Media Network Global CEO James Townsend and Stagwell Chief Media Officer Deirdre McGlashan we will take guests on a journey exploring the most compelling technologies being debuted at CES 2022, from the connected home and city to health, sustainability, streaming, and robotics.
• Lunch with Stagwell: Leading practitioners in the areas of digital transformation and media will host two separate luncheons, focusing on how new technologies and tools can elevate brand experiences, from navigating the rise of Web 3.0 to transitioning the structural ways businesses implement technologies.
• CES Cocktails: Hosted in partnership with Brand Innovators, we will convene guests from across industries for cocktails, conversation and the opportunity to reconnect after so long apart.

“Stagwell is launching our the Stagwell Marketing Cloud at CES this year. The Stagwell Marketing Cloud is an innovative suite of products aimed at providing in-house marketers with transformative tools. Incubated by technologists and strategists within Stagwell, we look forward to showcasing the Cloud and demonstrating how the collection of SaaS and DaaS tools can help,” says Mark Penn, Chairman and CEO of Stagwell.

At CES, we will showcase four of products from the Stagwell Marketing Cloud including:

• ARound: An augmented reality creation tool for live events that empowers brand to bring audiences together at scale so they can engage, interact, and socialize in a completely new and meaningful way.
• Harris Brand Platform: A real-time business intelligence application that provides daily insights on brand perception, equity, sales funnels and the impact of marketing campaigns on customer behavior and perceptions.
• Koalifyed: An end-to-end influencer marketing application that brings qualified creators and the world’s top brands together to create credible, engaging content and social experiences that drive connection and culture.
• PRophet: A PR application that utilizes AI and ML to predict media interest, sentiment and spread of a press story prior to pitching, allowing PR professionals to discover new targets and more efficiently pitch and land positive coverage.

For more information or to register for any of Stagwell’s events, please visit: https://stagwellces2022.splashthat.com.

For more information on Stagwell Global and our agency network, please visit www.stagwellglobal.com.

About Stagwell Inc.

Stagwell is the challenger network built to transform marketing. We deliver scaled creative performance for the world’s most ambitious brands, connecting culture-moving creativity with leading-edge technology to harmonize the art and science of marketing.  Led by entrepreneurs, our 10,000+ specialists in 20+ countries are unified under a single purpose: to drive effectiveness and improve business results for their clients. Join us at www.stagwellglobal.com.

Media Contact
Beth Sidhu
beth.sidhu@stagwellglobal.com 
202-423-4414

SOURCE Stagwell Inc.