NEW YORK, Feb. 13, 2024 /PRNewswire/ — Harris Quest, an AI-powered real-time research software suite from the Stagwell Marketing Cloud (NASDAQ: STGW), released new survey insights following Super Bowl LVIII gauging what really makes the Big Game so entertaining for the general population in the United States. Using QuestDIY to create, target and deploy quality surveys at speed, Stagwell generated insights fewer than 24 hours after the game’s conclusion and fewer than four hours of fielding to capture viewers’ perceptions around the hot topics, trends and memes surrounding Super Bowl 58.
“There were so many memorable moments around the Super Bowl, and this is just one example of how quickly QuestDIY can work for organizations looking to capture quality consumer insights quickly and efficiently,” said Stagwell Marketing Cloud CEO Elspeth Rollert. “With the added benefits of a generative AI survey builder, real-time analysis and reporting, and transparent cost estimates up front, our advanced survey platform is built for the modern marketer.”
Big Game, Big Moments
- A country (Taylor) divided? With all eyes on America’s sweetheart, respondents were asked to recall how many times they saw Taylor Swift on screen during Super Bowl coverage, and the results were a near-split – with 47% indicating “The Right Amount,” and 45% noting “Too Much.”
- The meme of the night goes to: Travis Kelce yelling at Kansas City Chief Coach Andy Reid, with 1/4 of respondents claiming this as the most memorable meme of the night.
- Slam Dunkin’: “The DunKings,” the humorous spot from Dunkin’ featuring Ben Affleck, Matt Damon, and Tom Brady as a musical group performing for Jennifer Lopez in the studio, took the prize as the favorite ad of the Big Game.
- Ladies who ranch: Ranch emerged as the clear winner (35%) among condiments that pair best with the Super Bowl snack table – which increases to 42% for women when broken down by gender.
- Halftime heroes goes to: The hip-hop crew of 2022. While no one said “No” to Usher’s halftime performance this year with a little help from his friends Alicia Keys, H.E.R., Will.i.am., Lil Jon, Jermaine Dupri and Ludacris, his ranks second in order of preference from the last five years of shows, topped by Dr. Dre, Eminem, Mary J. Blige, Snoop Dogg, Kendrick Lamar, 50 Cent, and Anderson Paak in 2022. Jennifer Lopez, Shakira, Bad Bunny and J Balvin rank third, followed by Rihanna and The Weeknd, respectively.
QuestDIY enables creating, targeting, and deploying surveys at speed, enabling brands and other marketing organizations to capture feedback from consumers faster than ever, and to leverage generative AI to build surveys in line with industry best practices. Visit here to learn more: https://www.stagwellmarketingcloud.com/product-pages/harris-questdiy
Survey Methodology
Stagwell Marketing Cloud’s Super Bowl post-game survey was conducted online within the United States and completed on Monday, Feb. 12, 2024, among 1,000 respondents aged over 18 yrs. representative of the population based on age, gender, and region, by Harris Quest Research.
About Stagwell Marketing Cloud
Stagwell Marketing Cloud (SMC) is a marketing-focused, AI-enablement platform built for the modern marketer. Born out of Stagwell’s (NASDAQ: STGW) network of award-winning marketing agencies, SMC’s technology empowers marketers to drive business impact by giving them intuitive tools equipped with proprietary, actionable data. SMC’s portfolio of solutions powers strategic customer research, communications, and media activation for brands worldwide by leveraging technology such as generative and predictive artificial intelligence, shared augmented reality, and more. Get your head in the cloud at www.stagwellmarketingcloud.com.
Media Contact
Sarah Arvizo
pr@stagwellglobal.com
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Yesterday, August 23, marked the first major national moment of the 2024 U.S. presidential election. Looking ahead, Stagwell’s Risk and Reputation Unit expects the next 18 months are going to be politically anti-business – compounded by a fraught calendar filled with potential flashpoints for brands. Ongoing reputational crises make it clear: you need to have your house in order, as your brand could be next on the attack list amongst a wide audience of engaged Americans.
THE MAJOR WEDGE ISSUES GOING INTO 2024
Americans Don’t Believe Economic Reporting
- 59% say current economic conditions are being misrepresented due to the upcoming election cycle
- 53% say the media and news sources discuss the economy inaccurately
- 60% say the economy isn’t as good as the new sources make it to be
(The Harris Poll, America This Week Wave 179)
Past Election Cycle Suggests Future Risk Ahead
- Disney’s trended average political split between Republicans and Democrats went from a nominal 2.6 points in 2019 to highly polarized 19.3 points in 2023 during its legal battle with Florida and Governor Ron DeSantis
- Nike’s political split went from 4.3 in 2019 to 16.3 in 2022 – the most divisive company that year – after the “Satan Shoes” controversy with their Lil Nas X partnership
- Twitter’s political split went from 13 points Democrat favor in 2022 to 11 points Republican favor in response to Musk’s takeover
(2023 Axios Harris Poll 100)
Politics Create Brand Dissonance
- 82% of all Americans say companies are becoming more political than ever
- 71% aren’t interested in supporting companies that have become too political, regardless if they agree with their stances
- 78% wish their preferred brands would stay out of politics
(The Harris Poll, July 2023)
HOW STAGWELL IS HELPING BUSINESS LEADERS SEE AROUND CORNERS
As featured this week in PRovoke, Stagwell’s Risk and Reputation Unit’s bipartisan team of political, financial, and public opinion specialists will prepare brands for the grueling ongoing political cycle and polarized society.
The Unit brings together experts from left-of-center strategic advisory SKDK, right-of-center digital-first agency Targeted Victory, financial communications firm Sloane & Company, insights and research firm The Harris Poll, and Stagwell’s corporate leadership.
This fall, we will host three in-person luncheon briefings for business leaders aimed at unpacking what the next 18 months hold and how brands should prepare themselves. Dates are as follows:
- NEW YORK: September 13, 2023
- WASHINGTON, D.C.: September 20, 2023
- CHICAGO: September 27, 2023
To request a seat at our events, receive a consultation about the risks your brand faces, or join the mailing list for future updates, please reach out to hello@stagwellglobal.com.
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CONTACT:
We wanted to share our latest consumer and business insights, based on research from Stagwell. Among the highlights of our weekly consumer sentiment tracking (fielded July 21-23):
WEEKLY WORRIES ABOUT ECONOMY JUMP BACK UP:
Today, 87% of Americans are concerned about the economy and inflation – up 2 points from last week and higher than December’s 82% rate.
- 81% worry about a potential U.S. recession (up 5 points)
- 79% about affording living expenses (up 9 points)
- 74% about political divisiveness (no change)
- 84% about U.S. crime rates (up 1 point)
- 72% about the War on Ukraine (up 5 points)
- 58% about a new COVID-19 variant (up 7 points)
- 57% about losing their jobs (up 10 point)
INFLATION AND AI REMAIN TOP NATIONAL CONCERNS:
Inflation is still hitting Americans across the political spectrum, and fears about AI are real, according to our most recent poll with the Center for American Political Studies at Harvard University.
- 76% say inflation has affected them and their family’s finances, with groceries (49%) as the area inflation has hit the hardest.
- 60% think the inflation rate is continuing to increase even though that is not true.
- When it comes to AI, 74% of Americans – including more than 70% of each political party – think AI technology can be dangerous and that fears of it are not overblown.
- 51% of Democrats are optimistic about AI, while 59% of Republicans are fearful.
- 72% of Republicans compared with 52% of Democrats think AI advancements will mostly destroy rather than add jobs.
- 79% of all Americans want more regulations around AI.
- 62% want regulations to emerge from the tech industry rather than from lawmakers.
TOP BRANDS FLYING PAST AFFINITY TO CREATE SUPERFANS:
The renewed Barbie fascination as well as Taylor Swift and Marvel all have one thing in common: they each have learned how to unlock the power of brand fandom – versus just affinity – by unleashing “superfans.” And it’s paying huge dividends, according to the new “The Fandom Formula Report” from Stagwell’s National Research Group.
- Brand fans are 3.5 times more likely to advocate for you, 3 times more likely to stick with you even if they try something they don’t like, more willing to pay a price premium, and 2 in 3 brand fans will try a new product.
- 73% of Americans consider themselves a superfan of at least one brand.
- Top categories attracting superfans include: fast food restaurants (63%), musician/band (60%), entertainment franchise (52%) and online personalities or content creators (50%).
- 71% of superfans became so gradually over time.
- 29% say it was a singular moment that turned them into a superfan.
PREPARING FOR BACK TO SCHOOL STRESS:
Heading back to school is more stressful than ever, according to our Harris Poll survey with On Our Sleeves Movement for Children’s Mental Health.
- 71% of parents say their children experienced challenges last school year.
- The top factors identified by parents included safety concerns (37%), academic challenges (26%), bullying (24%), ongoing social challenges related to the pandemic (24%) and mental health challenges (22%).
- 50% of parents also feel their child(ren)’s mental health has suffered during the past 12 months because of social media use.
EMPLOYEES NOT READY FOR ETHICAL DILEMMAS:
Workplace training is failing young workers, and business leaders need to do more to empower future leaders in sustaining ethical workplace cultures, according to our Harris Poll research with AICPA & CIMA.
- 90% of U.S. and UK employees say they are familiar with their company’s code of ethics.
- 71% say they have received ethics training.
- Yet only 26% of future talent – those aged 20 to 30 pursuing an advanced degree, looking for work or working for less than ten years – found the training to be “very effective.”
- Only 24% of workers feel “very prepared” to an ethical dilemma at work.
ICYMI
In case you missed it, check out some of the thought-leadership and happenings around Stagwell making news:
- Rookie managers make nearly half of female employees want to quit
- Employers Prefer In-Person Interviews, but 40% Fold In Virtual Components
- 20 brands catching Gen Z’s attention right now
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As always, if helpful, we would be happy to provide more info on any of these data or insights. Please do not hesitate to reach out.
Thank you.
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We’re going strong after Cannes LIONS 2023 – even after hosting more than 5,000 people at SPORT BEACH. The emerging themes still on our minds:
- The consensus at Cannes was that generative AI is no passing fad. But brands and marketers need to understand how to use (and not use) AI to truly realize its potential.
- Brands need to understand the risks of embracing polarizing issues. That doesn’t mean they shouldn’t stand for something.
- Fandom is even more valuable than you think. How else could a dish soap company like Dawn have more fans than tech and entertainment giants?
Get ready, because we’re diving deep into all three …
1. AI CAN’T DO EVERYTHING. YOU STILL CAN’T IGNORE IT.
The message at Cannes LIONS from OpenAI, Google, and other tech companies was the same: AI won’t replace creatives, it will make them more creative.
- BIG TECH SHOWCASE: Meta positioned AI chatbots as a way for brands to interact with fans, and stressed that AI could help generate and target hundreds of versions of ads. Expedia touted its new ChatGPT app integration. And on the sand, Microsoft Beach dazzled visitors with otherworldly sea creatures made by artists using AI tools. (Check them out in this gallery, created in partnership with Instrument.)
- DON’T SET IT AND FORGET IT: Generative AI is a useful tool. But Google’s Robert Wong stressed at the Palais that humans with taste still need to be in charge, comparing AI to “raw clay” that will take people with “curiosity, creativity and compassion to harness.”
- BRIGHT FUTURE: Overall, people at Cannes LIONS thought AI will change marketing for the better. Code and Theory’s co-founder and executive chairman Dan Gardner envisioned the rise of “true creativity,” where innovative people can create whatever they can imagine, regardless of their technical skills.
READ MORE: 3 Quick Things from Cannes 2023: AI will lead to an ‘explosion of creativity’
How AI and AR Will Transform Sports
2. STAND OUT BY STANDING UP
There was plenty of debate over purpose-driven ads at Cannes LIONS this year. But that doesn’t mean brands can’t embrace causes – as long as they’re consistent with their politics.
- REPRESENTATION PAYS: At a SPORT BEACH panel hosted by the ANA CMO Growth Council and SeeHer, the message was clear: accurately representing people with disabilities isn’t just the right thing to do, it’s a smart business move.
Robyn Freye, Chief Growth Officer at Stagwell, shared this stat: only 1% of prime TV ads include topics, visuals, or themes related to people with disabilities. That’s despite the fact that more than a quarter of the U.S. population lives with a disability. Ultimately, brands have a huge opportunity to reach people who don’t feel seen in ads.
- BOLDEST MOVE AT CANNES: On the sustainability front at Cannes LIONS, per Adweek, Stagwell’s GALE stood out by becoming the largest agency to sign the Clean Creatives pledge not to work with fossil fuel companies.
READ MORE: 3 Quick Things from Cannes 2023: Making the World a Better Place
The Intersection of Sport and Sustainability
3. BRANDS ARE THE NEW ROCK STARS
There were plenty of Spike Lee fans at SPORT BEACH. But it’s not just filmmakers, athletes, and musicians who have fans. It’s also brands.
- WHY FANS MATTER: Fotoulla Damaskos, EVP, Brand Strategy and Innovation at Stagwell’s National Research Group, used Cannes LIONS to reveal the Fandex, based on a study of 12,500 people who were asked about 250 brands. It found that fans are…
3.5x more likely to advocate for a brand than the average consumer.
3x more likely to stick with a brand even if it does something they don’t like.
- BIG SURPRISE: Dawn had the fifth highest brand fandom score in the Fandex, topping buzzy entertainment, tech, and sports brands. The lesson? Any brand can attract fans if it creates community and connect with consumers’ values (think #Cleantok and clean baby ducks, respectively), as well as innovate new products that people love. “It’s a purposeful journey that brands need to take,” said Damaskos. “And while there isn’t any one formula to create and build fandom, there is a playbook.
- THE FUTURE OF FANDOM: Personalization at scale, fueled by AI, predicted GALE’s Brad Simms.
READ MORE: 3 Quick Things from Cannes 2023: Fans, fans, fans for your brands, brands, brands
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We finally had a chance to recoup after Cannes LIONS and we can’t stop thinking about fandom. Aside from AI, fandom was the hot topic in the Palais, along the Croisette, and at SPORT BEACH. Today in 3 Quick Things: Let’s talk about fandom: How to build it and why it matters. (Miss anything at Cannes? Catch up on LinkedIn, YouTube, and Instagram.)
- WAIT, THE DISHWASHING LIQUID COMPANY? At SPORT BEACH, NRG’s Fotoulla Damaskos revealed a major surprise. In a survey of 12,500 people about 250 brands, Dawn had the 5th highest brand fandom score, topping major entertainment, tech, and sports brands. What’s going on? People say Dawn connects with their values. (think of clean baby ducks); innovates by releasing products they use and love; and creates community. Seriously, spend a few minutes on #CleanTok. THE LESSON: Yes, Nike, Marvel, and other buzzy brands made NRG’s Fandom 50. But any type of brand can attract fans with the right strategy.
- IT TAKES TWO Delta’s Tim Mapes put it nicely at the Palais: “Are we loyal to you when you need us?” Translation: When loyalty program members are stuck overnight at O’Hare, they expect Delta to show loyalty to them – through the empathy and actions of its employees. That’s how you build a sense of community. WHY IT MATTERS: Building a community is a huge part of attracting fans, who are 3x more likely to stick with a brand during a crisis.
- ALWAYS LEAVE THEM WANTING MORE A boring website isn’t enough. Expedia’s Jon Gieselman, speaking at the Palais, talked about attracting fans by creating a “subscription-like business.” Expedia isn’t literally selling subscriptions. The idea is to use technology (like Expedia’s ChatGPT tool) in inventive products and features that will keep customers coming back — “managing the business for lifetime value rather than a one-time transaction.”
INNOVATE OR ELSE: The key to building fandom is to keep innovating and evolving in ways that surprise and delight consumers.
Beyond the Stage
Stagwell talked to C-suite marketers, sports luminaries, and other innovators at SPORT BEACH and the Palais. You’ll find fresh, insightful videos on our YouTube page from every day of Cannes LIONS.
JPMorgan Chase’s Leanne Fremar talked with Code and Theory’s Brent Buntin about everything from purpose to Chase Sapphire’s new airport lounges.
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CONTACT:
We wanted to share our latest consumer and business insights, based on research from Stagwell. Among the highlights of our weekly consumer sentiment tracking:
WORRIES ABOUT ECONOMY DOWN BUT JOB-LOSS CONCERNS GROW:
Today, 84% of Americans are concerned about the economy and inflation – down 1 point from last week and closer to the 82% rate we saw in December.
- 81% worry about a potential U.S. recession (no change)
- 80% about U.S. crime rates (down 2 points)
- 74% about the War in Ukraine (up 2 points)
- 73% about political divisiveness (no change)
- 68% about affording their living expenses (down 1 point)
- 58% about a new COVID-19 variant (up 3 points)
- 54% about losing their jobs (up 11 points)
WOMEN INCREASINGLY CONCERNED WITH WORRY – WITHOUT HEALTHCARE SUPPORT:
Women are increasingly consumed by worry and let down by a health care system that neglects their needs, our “The State of Women” survey with theSkimm found.
- 71% are consumed with worry – thinking through every single scenario, at home and work, and planning for every contingency.
- 82% of women surveyed said that, while there’s much talk about how overburdened women are, no one is actually helping ease the burden.
- 63% of Millennial women – and 70% of LGBTQIA Millennial women – said they’ve received disappointing or inadequate medical care.
- 59% reported that they had sought treatment from doctors who did not believe them or ignored their needs.
- 77% of women agreed with the statement “I am the only advocate for my health and well-being.”
- For example, 92% of women said they are now prioritizing their health and 81% said they are “actively seeking new lifestyles that prioritize their health and well-being.”
NEW HIRES, RAISES STILL ON TAP, HIRING MANAGERS SAY:
American hiring managers are forecasting pay bumps and hiring sprees even amid economic uncertainty, according to our survey with Express Employment Professionals.
- 75% of hiring managers predict employees at their companies will receive a bump in pay this year, up from 58% in 2020.
- 60% of hiring managers say their company plans to increase the number of employees in the first half of 2023, on par with the first and second halves of 2022.
- 45% said they have open positions they cannot fill. That is the highest proportion of job openings reported since the study began in the first half of 2020.
- Those positions remain unfilled due to a lack of applicants (40%), lack of applicants with relevant experience (47%), hard skills (46%) and/or soft skills (31%).
- 29% say their company needs more money in the budget this year or that their upper management still needs to approve new hiring.
SLEEPLESS IN AMERICA:
Our Wake Up America survey with Idorsia finds the far-reaching effects of insomnia on personal relationships and the compounded overall effects on our health.
- 41% of people with trouble sleeping say it causes them to argue more with their partner or disrupt their partner’s sleep and their relationship overall.
- 53% report their trouble sleeping is an added relationship stressor, with 41% saying their partner has had to pick up the slack with household chores and nearly a third (31%) saying they have slept in a separate bed.
- While 67% of primary care physicians say they ask about sleep in routine visits, only 36% of people with trouble sleeping report being asked.
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We wanted to share our latest consumer and business insights, based on research from Stagwell. Among the highlights of our weekly consumer sentiment tracking:
WORRIES ABOUT ECONOMY DECLINE AGAIN:
Today, 85% of Americans are concerned about the economy and inflation – down 2 points from last week and up from 82% in December.
- 82% worry about U.S. crime rates (up 2 points)
- 81% a potential U.S. recession (up 1 point)
- 73% political divisiveness (no change)
- 72% the War on Ukraine (no change)
- 69% affording their living expenses (up 1 point)
- 55% a new COVID-19 variant (no change)
- 43% about losing their jobs (down 3 points)
AI-GENERATED BUZZ: WHAT DO CONSUMERS THINK?:
With all the buzz about generative AI, AI-powered search engines and ChatGPT, what do consumers have to say? Stagwell’s National Research Group took the pulse of public opinion in a new report.
- 17% of those surveyed said they had heard a “great deal” about AI-powered search recently, and 53% had heard at least “some.”
- 92% of consumers who have heard about AI-powered search say they think it will change the way people use the internet.
- 71% say they’re excited about using the technology.
- 59% of those who have heard about AI-powered search say Google is best positioned to successfully deliver the technology to market versus 13% who would vote for Microsoft.
- Also see Stagwell’s whitepaper: “Can Picasso Live in the Machine? AI get smart: What to know, what to watch and what to play with”
BREAKING UP IS HARD TO DO SECURELY:
Our latest survey with Norton finds many Americans – especially younger ones – are reckless online after breakups, including sharing passwords with their exes and not treating online stalking with concern.
- 25% of Americans admitted to being the victim of an online dating or romance scam.
- Gen Z (34%) and Millennials (35%) have “concerningly relaxed” attitudes about online stalking. One third say they don’t care if they’re being stalked online by a current or former partner as long as they’re not tracked in person – three times higher than older adults (10%).
- More than a third of Gen Z say they have shared passwords with an ex.
- Among those who have been in romantic relationships, 16% say that they’ve checked a current or former significant other’s phone to view texts, calls, direct messages, emails or photos, 12% have reviewed their former partner’s device search history, and 11% have tracked a current or former partner’s location using a location sharing app.
THE DOCTOR IS IN BUT BURNED OUT:
America’s healthcare workforce is under unprecedented strain, and doctors and nurses are burning out in record numbers, according to our survey with HealthDay.
- 63% of doctors and nurses said they are experiencing a moderate or great deal of burnout at work.
- 66% of physicians and 75% of nurses cite understaffing as the most significant contributor to burnout, along with a growing amount of daily paperwork (58% for physicians and 51% for nurses).
- Many also cite time communicating with insurance companies on their patients’ behalf as a source of burnout (38% for primary care physicians and 20% for nurses).
- All of this is leading to decreased satisfaction among medical professionals. A year ago, 40% of physicians felt highly satisfied. Today, it’s 22%.
- As a result, only 57% of doctors say they would choose medicine as a profession again, compared with 72% last year.
RECENT HOME SELLERS REVEAL LESSONS LEARNED:
An overwhelming share (84%) of Americans who sold a home for the first time in the past two years wish they had done something differently, according to our survey with Zillow.
- Regret #1: The most common thing recent first-time home sellers wish they had done differently is set a higher list price (39%). In January, nearly one in four listings had a price cut (22%), which is 10 percentage points higher than last winter. 75% of agents say pricing is the most important thing sellers need to get right in a less frenzied housing market.
- Regret #2: 87% of recent first-time sellers think something they could have done would have attracted a higher sale price. 39% say better listing photos could have boosted their bottom line, while 25% say a virtual tour could have helped sell their home for more. Fact: Listings that include a 3D home virtual tour or an interactive floor plan receive 69% more page views and 80% more saves.
- Regret #3: 25% of recent first-time sellers wish they had listed their home at a different time. If the owner has flexibility, the second half of April is the optimal time to list a home for sale nationwide.
- Regret #4: 25% of recent first-time sellers say they could have received a higher sale price if they had invested in more home improvements and repairs. Landscaping, interior painting and carpet cleaning are the most commonly completed seller projects, as they send a signal to a buyer that a home is well-maintained.
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By: Ray Day
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We wanted to share our latest consumer and business insights, based on research from Stagwell. Among the highlights of our weekly consumer sentiment tracking (fielded Feb. 17-19):
WORRIES ABOUT ECONOMY MODERATE:
Today, 87% of Americans are concerned about the economy and inflation – down 3 points from last week and up from 82% in December.
- 80% worry about U.S. crime rates (down 4 points)
- 80% about a potential U.S. recession (down 2 points)
- 73% about political divisiveness (down 2 points)
- 72% about the War on Ukraine (no change)
- 68% about affording their living expenses (down 7 points)
- 55% about a new COVID-19 variant (no change)
- 46% about losing their jobs (down 1 point)
WORK FROM HOME BUT INTERVIEW IRL
A recent Harris Poll found that 41% of Americans are likely to consider pursuing a new job within the next six months. In our latest survey with American Staffing Association, remote employees like working from home, yet they want to meet their new boss face-to-face first.
- 70% of job seekers say they want to interview in person for a new job rather than a video (17%) or phone call (9%).
- 67% say they feel the need to modify their usual appearances in some way before a job interview.
- Before an interview, more Black Americans feel the need to shave their facial hair (33% versus 22% for White Americans), while both Hispanic (19%) and Black Americans (17%) also feel the need to cover tattoos (White 10%) and remove facial piercings (18% for Hispanic, 14% for Black and 9% for White).
COMMUNICATING MORE BUT NOT BETTER:
Today’s hybrid workplace is a whirlwind of communication – with employees spending more than 70% of their work week communicating on various channels. That’s up from last year – yet poor communications also is causing a steep decline in productivity and effectiveness, according to our “State of Business Communication: The Path to Productivity, Performance, and Profit” report with Grammarly.
- Employees are spending 9% more time communicating – 28.8 hours a week – compared with last year.
- Leaders report a 12% drop in the effectiveness of written communication over the same period and a 15% decline in productivity.
- This is causing employee stress – with workers reporting a 7% increase in stress due to poor communications compared with a year ago.
- 84% of business leaders are feeling the downsides of poor communication, with lower productivity, missed deadlines and increased costs ranking as the top three.
- Most leaders (60%) and nearly half (45%) of workers say personal connections have suffered in the hybrid workplace.
- 68% of leaders say they lost at least $10,000 or more in business in the past year due to poor communications. One in five also say poor communications eroded their brand credibility or reputation.
DOCTORS DON’T HAVE TIME FOR YOUR DATA
As patient portals become more common and telehealth data pours in from apps and wearables, doctors have more data than time, according to our survey with ZS.
- 71% of primary care physicians say they have more data than they can handle.
- The patient data problem is compounded by the fact that 57% of doctors report that technology flaws are a barrier to having better-connected health care.
- 86% of primary care physicians say that a lack of reimbursement for connecting health care is a hurdle.
ICYMI:
In case you missed it, check out some of the thought-leadership and happenings around Stagwell making news:
- February Harvard CAPS-Harris Poll: Perception of economy is improving but only a third believe it is on the right track
- All Generations Find Telehealth Beneficial, New CVS Health Data Shows
- Almost Two-Thirds of U.S. Doctors, Nurses Feel Burnt Out at Work
- Streamer ads performed well during the Super Bowl
As always, if helpful, we would be happy to provide more info on any of these data or insights. Please do not hesitate to reach out.
Thank you.
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By
National Research Group
CONTACT
nick.crofoot@nrgmr.com
SIGN UP FOR OUR INSIGHTS BLASTS
A new battlefront in the Tech Wars heated up last week with Microsoft’s announcement and hands-on demo of new AI capabilities in its Bing search engine and Edge browser. Google quickly followed suit by announcing its own conversational AI in a blog post on Monday and at an event in Paris later in the week. This all comes on the heels of ChatGPT’s launch late last year, which eclipsed 1M users in 5 days and 100M in less than two months.
With all the buzz, we wanted to take a pulse on public opinion and understanding of this emergent technology, so we surveyed 1,000 US Consumers on Tuesday this week. Here’s what we found…
NEWS STILL BREAKING THROUGH
While last week felt like a whirlwind of announcements and media coverage, it’s important to keep in mind that news about AI-powered search is only just beginning to break through to the masses. 17% of those we surveyed said they had heard a “great deal” about AI-powered search recently, and 53% had heard at least “some.” That’s not bad one week in, but there’s a long way to go before companies build mainstream familiarity and understanding of the technology.
DON’T COUNT GOOGLE OUT
Last week did not go as well as Google likely hoped with many headlines focusing on Bard’s inaccurate assertion that the Webb Space Telescope was the first to capture images of an exoplanet and a tepid media response to the event in Paris. But one week’s headlines will not determine the long-term trajectory of who wins the race.
SO WHO HAS THE EDGE?
Disruptor or incumbent? Microsoft certainly has taken the initiative, having released a functional product that is already available to beta testers (and a lengthy waitlist to gain access). They also plan on investing $10 billion into OpenAI. Google is the overwhelming incumbent in the search space, commands vast resources, and has assembled a formidable team that has been working on this technology for many years. The public appears to be favoring Google’s incumbency at this stage.
59% of those who have heard about AI-powered search say Google is best positioned to successfully deliver the technology to market …compared to 13% for Microsoft
Time will tell how much that shifts in the coming weeks and months as familiarity with the companies’ offerings deepens, and more users get their hands on the technology.
Looking forward, consumer excitement is palpable
A lot remains to be seen, but consumer excitement for the technology is building.
71% of those who have heard about AI-powered search say they’re excited about using the technology and 92% say they believe it will change the way people use the Internet. Why? Improved ease and speed of finding information and improved accuracy and relevance of search results are the key benefits driving their excitement.
IMPLICATIONS
As we look ahead, a few thoughts on how this will play out from here…
Finding the Early Adopters
Which companies will effectively find the segments of the population that drive early adoption and help their products cross the chasm? Our data points to the usual suspects as early adopters: Younger consumers (ages 18-34) who skew male, those working full time (who perhaps see workrelated applications/benefits), and more affluent and educated consumers.
Managing Expectations
The potential for conversational AI is clear, but as we’ve already seen, it’s still a work in progress. The process of “deep reinforcement learning” that drives applications like ChatGPT will take time to mature and there will be missteps and inaccurate results in the interim. Continual improvements in accuracy while managing consumer expectations will be important to mass adoption.
Achieving Product-Market Fit
In addition to generating excitement and driving trial, products will need to identify the Jobs to Be Done that will have staying power. With seemingly limitless applications for AI-powered search, what jobs can the technology do for users that deliver the most real, sustained utility? Keying in on these use cases and building products that are optimized for these needs will be critical to gaining a competitive advantage.
Monetization
Even new technologies that find the early adopters and achieve productmarket fit aren’t guaranteed a sustainable path forward—think of AI-powered voice assistants, which have achieved widespread adoption, yet struggled mightily to monetize. How will companies effectively monetize conversational AI? Will they follow the ad-supported playbook that Google has mastered? What subscription- based models will emerge?
Bringing AI into the Light
Now that AI is maturing across a new threshold, and as ChatGPT, Bing and Bard bring multidimensional algorithms forward in a radically new way, there may be an opportunity to incorporate a new level of transparency, education, and understanding of all AI, including existing algorithms that are already deeply interwoven into daily life. This may happen organically, as new AI are introduced; perhaps there is also an opportunity to create distinct and meaningful AI personas for existing tools, with inherent consumer choice built into the experience.
Proceeding Responsibly
There’s been much written about the unintended consequences and potential abuses of AI. Ambiguous and misleading answers, the expression of embedded bias, and the propagation of ideological filter bubbles are all concerns. Conversational AI will almost certainly be a proving ground for the extensive work that Microsoft, Google, and others have put in to anticipate consequences and safeguard against abuses. Close partnership between companies, their users, third parties, and regulatory bodies to ensure a responsible approach will be essential to maximizing the potential benefits of this new technology.
Want to learn more?
Contact Nick.Crofoot@nrgmr.com
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MAJORITY OF VOTERS THINK BIDEN ACTED TOO SLOWLY ON CHINESE SPY BALLOON 69% OF VOTERS NOW THINK CHINA IS PLANNING TO INVADE TAIWAN WITHIN 3 YEARS
NEW YORK and CAMBRIDGE, Mass., Feb. 17, 2023 /PRNewswire/ — Stagwell (NASDAQ: STGW) today released the results of the February Harvard CAPS / Harris Poll, a monthly collaboration between the Center for American Political Studies at Harvard (CAPS) and the Harris Poll and HarrisX.
President Biden’s approval rating remains at 42% after a dramatic State of the Union that voters wanted to focus more on the economy. A majority of Americans want more answers on the Chinese surveillance balloon and are increasingly concerned about Chinese spying and a potential invasion of Taiwan. Download key results from the poll here.
“President Biden didn’t get a bump from the State of the Union because it was designed to keep moderate Democrats in the fold, not reach outside the base,” said Mark Penn, Co-Director of the Harvard-CAPS Harris Poll and Stagwell Chairman and CEO. “China and Taiwan may become the biggest foreign policy issue in the next election cycle as Americans put a premium on a president who can deter growing Chinese aggression. The presidential race is still in early stages but we already see the theme will be the old guard fighting to keep their power against a new guard wondering if it’s their time.”
BIDEN HASN’T RECEIVED A BUMP FROM THE STATE OF THE UNION
- Biden’s State of the Union was received in a partisan manner: voters were split 50-50 on whether they found the speech favorable, and his approval rating remains at 42%.
- 35% of voters said they did not watch any of the speech.
- Voters said they wanted Biden to focus his speech more on inflation, the economy, and immigration.
- On Biden’s back-and-forth with Republicans on entitlements: 56% of voters believe Republican members of Congress are trying to cut Social Security and Medicare.
VOTERS CONTINUE TO WANT SPENDING CURBS INCLUDING SOCIAL SECURITY REFORM
- Most voters continue to side with the Republicans on the looming debt ceiling fight: 62% want Congress to raise the limit only with spending constraints, and 63% think Democrats should negotiate.
- Voters acknowledge Medicare and Social Security can’t continue without change: 57% think Medicare and Social Security do need reforms to remain solvent.
NIKKI HALEY GETS SOME MOMENTUM IN AN OPEN REPUBLICAN FIELD
- Nikki Haley rises after her presidential campaign announcement although most voters are still not familiar with her: among GOP voters she rose to third place in a potential GOP primary that does not feature Trump.
- Ron DeSantis is slipping slightly: among GOP voters he dropped 10 points in a potential GOP primary without Trump although he is still the frontrunner.
- The GOP field is wide open: only 54% of Republican and Independent voters think Trump will win the GOP primary if he runs.
AMERICANS ARE CHINA HAWKS ON SURVEILLANCE BALLOON AND ARE WORRIED ABOUT TAIWAN
- The shot-down surveillance balloon is a major concern to Americans: 66% of voters think it represented a challenge to US sovereignty by China.
- Americans thought Biden did too little in response: 63% think the Biden administration acted too slowly in shooting down the balloon.
- Americans also want more answers on the balloon and subsequent shot-down aerial objects: 82% support Congress investigating, and 75% want Biden to disclose what the administration knows.
- Americans are concerned about China’s aggression in other areas: 69% of voters think China is planning to invade Taiwan in the next 3 years.
AMERICANS DOUBT BIDEN ON FOREIGN POLICY ACROSS THE WORLD
- Biden’s foreign policy approval is low: 40% of voters think Biden has not done a good job on foreign policy including Afghanistan, Ukraine, and China – compared to 27% who think he has done a good job.
- 56% of voters think Biden is not up to handling challenges from China, Russia, and Iran.
AMERICANS STILL SUPPORT BIG TECH BUT ARE SUSPICIOUS OF TIKTOK
- 60-70% of voters do not want Big Tech companies (Google, Facebook, Amazon, or Microsoft) to be broken up.
- TikTok faces more suspicion: 59% of voters think TikTok spies on its US users.
- Voters are split on a full TikTok ban: 46% think TikTok should be allowed to operate in the US only if the app undergoes regular security reviews of its code base; 42% support a total ban.
- The FTC is seen as partisan: 48% of voters think it acts as a Democratic agency.
The February Harvard CAPS / Harris Poll survey was conducted online within the United States from February 15-16, 2023, among 1,838 registered voters by The Harris Poll and HarrisX. Follow the Harvard CAPS Harris Poll podcast at https://www.markpennpolls.com/ or on iHeart Radio, Apple Podcasts, Spotify, and other podcast platforms.
About The Harris Poll
The Harris Poll is a global consulting and market research firm that strives to reveal the authentic values of modern society to inspire leaders to create a better tomorrow. It works with clients in three primary areas: building twenty-first-century corporate reputation, crafting brand strategy and performance tracking, and earning organic media through public relations research. One of the longest-running surveys in the U.S., The Harris Poll has tracked public opinion, motivations, and social sentiment since 1963, and is now part of Stagwell, the challenger holding company built to transform marketing.
About the Harvard Center for American Political Studies
The Center for American Political Studies (CAPS) is committed to and fosters the interdisciplinary study of U.S. politics. Governed by a group of political scientists, sociologists, historians, and economists within the Faculty of Arts and Sciences at Harvard University, CAPS drives discussion, research, public outreach, and pedagogy about all aspects of U.S. politics. CAPS encourages cutting-edge research using a variety of methodologies, including historical analysis, social surveys, and formal mathematical modeling, and it often cooperates with other Harvard centers to support research training and encourage cross-national research about the United States in comparative and global contexts. More information at https://caps.gov.harvard.edu/.
Media Contact:
Sarah Arvizo
pr@stagwellglobal.com
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