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Stagwell and our partners at Infinite Reality teamed up at SXSW 2023 to explore the ways that fandom, technology and consumers are converging in immersive experiences, helping bring consumers closer to the sports, entertainment, music and games they love. Hear from leaders at United Masters, Napster, AFROPUNK and more about how the consumer imperative for more immersive experiences are shaping early entertainment and commerce in the metaverse. Stream episodes from the SXSW 2023 Podcast Lounge below. 

 Alexis Williams, Chief Brand Officer, NA 

Talent in the Metaverse 

What’s next in connection, community, and commerce for avatars, athletes and artists? Hear from Tracy Benson, CEO and Founder of Obsesh, Nova Han of Nova Han Productions, and Helix Wolfson, President of Metaverse Operations at Infinite Reality. Stream the episode.

Creator Economy and the Metaverse

How are creators and platforms envisioning the future of fandom and engagement in the metaverse and other immersive realities? Maggie Malek, CEO, MMI and John Rough, SVP, Enterprise for Untied Masters, discuss. Stream the episode.

Fandom, Music, and Metaverse 

VentureBeat’s Dean Takahashi, Jonathan Vlassopulos, CEO of Napster, and Animal Concerts Executive Producer, Music, Anthony Mazzo discuss how brands can connect with artists, music, platforms and communities in the metaverse. Stream the episode.

Inclusivity in the Metaverse 

AFROPUNK founder Jocelyn Cooper and Shelby Larkin, Director, Global Partnership development at SoFi Stadium and Hollywood Park discuss diverse communities can benefit from the Metaverse. Stream the episode. 

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Our biggest takeaway from SXSW 2023? Brand fandom is driving the transformation of marketing. And marketers can’t move fast enough to maximize the potential of community engagement to drive long-term loyalty. Here are our top three learnings from the fandom conversation in Austin this year. 

FANDOM and COMMUNITY

Throughout 2023, we’ve been talking about the convergence of “community, content, and commerce”. At SXSW, the first C in that clause was on full display as brands built physical communities to connect attendees to their favorite brand elements. Take Roku City; introduced as a dynamic screensaver in 2017, it drives Twitter mentions once every 12 minutes. Roku finally created the city in real life in Austin in partnership with Best Buy, driving attendees through a whimsical entertainment and commerce metropolis.  

In Austin, Reddit loomed as the unspoken champion of consumer communities; in a cheeky session, the brand acknowledged that while ChatGPT and its peers are quickly transforming the internet, they won’t usurp community information any time soon. ” “Where do you think they get their answers from?” quipped Reddit’s COO.  

So What? Community is an accelerant for brand fandom. Tap into your consumers’ key communities, or otherwise deliver it via your product and services, and you have a long-term platform of ambassadors.

FANDOM and IMMERSIVE EXPERIENCES

Brands traded talk of the metaverse for discussion of “immersive experiences” at SXSW this year. They’re excited what’s possible with personalization in immersive marketing; as well as how brands can use shared moments of interactivity between consumers to build fandom. 

Marketers should tap into a toolbox spanning V.R., AR, and interactive activations to build brand ecosystems that empower consumers to customize their interactions with the brand — while being part of a larger community of passionate fans. And don’t discount the power of A.I. to aid here; for example, new features from our partners at Infinite Reality, unveiled at SXSW, make shopping and viewing interactions in the Metaverse more intuitive and personalized for participants.  

So What? Shared Experiences + Personal Touches = Fuel for Fandom-Driving Experiences

FANDOM and PROBLEM SOLVING

Brands are in problem-solving mode, bending tech and media to tackle sustainability, hunger, disease, and socioeconomic ails. For brands like Dexcom, which brought a dynamic panel featuring Nick Jonas to life at SXSW with our colleagues at Allison+Partners on the lived experiences of patients with diabetes, becoming a trusted source of safety and support for a consumer set can drive dividends for years to come. Dexcom’s emphasis on improving access and affordability and its marketing efforts at the Super Bowl over recent years allow it to make inroads with massive addressable consumer sets, with 1 in 5 Americans being diagnosed with diabetes. 

Consumers reward brands that show a penchant for problem-solving; in our research on brand fandom, consumers ranked innovation as the top driver of fandom, followed by the brand’s ability to create a sense of belonging.  

So What? Fandom isn’t all about creating exciting stunts – sometimes it’s about cracking the code on the maximum value your brand can offer to consumers. 

The Power of Brand Fandom

Fan culture is what elevates a brand into relevance, power, and popularity. 

Our research shows that the value of brand fandom extends beyond the traditional metrics of loyalty and relevance. It creates a fan ecosystem where everyone benefits – brands become core to a consumer’s identity, and fans show up with deep commitment and a desire to advocate for the brand. 

Download National Research Group’s report for five things you need to know about brand fandom. 

 

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By

Matt Maher

Contributor, Stagwell

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From NFTs and the evolving Web3 landscape to the transformative power of digital audio, Stagwell’s experts share the top five trends and brand takeaways from SXSW 2022. Interested in learning more about anything in this report? Reach out at hello@stagwellglobal.com

  1. NFTS AND THE FUTURE OF COMMUNITY 
  2. THE CREATOR ECONOMY, EVOLVED
  3. THE METAVERSE: A UTOPIA OF CONNECTION AND SELF-EXPRESSION 
  4. THE METAVERSE: A DYSTOPIA OF DISCONNECTION AND PRIVACY CONCERNS 
  5. AUDIO IS THE KEY TO IMMERSIVE EXPERIENCES

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